From owner-freebsd-questions@FreeBSD.ORG Thu Oct 7 14:39:14 2010 Return-Path: Delivered-To: freebsd-questions@freebsd.org Received: from mx1.freebsd.org (mx1.freebsd.org [IPv6:2001:4f8:fff6::34]) by hub.freebsd.org (Postfix) with ESMTP id 7DA8810656B7 for ; Thu, 7 Oct 2010 14:39:14 +0000 (UTC) (envelope-from pat@flying-gecko.net) Received: from vms173003pub.verizon.net (vms173003pub.verizon.net [206.46.173.3]) by mx1.freebsd.org (Postfix) with ESMTP id 5CA268FC08 for ; Thu, 7 Oct 2010 14:39:14 +0000 (UTC) Received: from kermit.flying-gecko.net ([unknown] [96.241.25.113]) by vms173003.mailsrvcs.net (Sun Java(tm) System Messaging Server 7u2-7.02 32bit (built Apr 16 2009)) with ESMTPA id <0L9X006E99WJD5F1@vms173003.mailsrvcs.net> for freebsd-questions@freebsd.org; Thu, 07 Oct 2010 08:38:49 -0500 (CDT) Received: from pat by kermit.flying-gecko.net with local (Exim 4.72) (envelope-from ) id 1P3qgF-0007Hp-KW; Thu, 07 Oct 2010 09:38:43 -0400 Date: Thu, 07 Oct 2010 09:38:43 -0400 From: Patrick Ouellette To: Rob Hurle Message-id: <20101007133843.GA27892@flying-gecko.net> References: <8424F635E837A047A9FEF132ADAF1E0726B111344E@DNZSERVEX1.dnzservices.co.nz> MIME-version: 1.0 Content-type: text/plain; charset=us-ascii Content-disposition: inline In-reply-to: User-Agent: Mutt/1.5.20 (2009-06-14) Cc: freebsd-questions@freebsd.org, support@lists.pcbsd.org, debian-user@lists.debian.org Subject: Re: Fwd: Canon Support Centre - Ref # 00066023 X-BeenThere: freebsd-questions@freebsd.org X-Mailman-Version: 2.1.5 Precedence: list List-Id: User questions List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Thu, 07 Oct 2010 14:39:14 -0000 Actually what I see is a (probably untrained in Linux) customer service rep apologizing to you for the issue you are having, and then pointing you to the Linux driver. I suspect English is not the service rep's native language and the service rep is using a script to respond to the inquiry. Clearly Canon supplies Linux drivers, so they intended the printer to be used with Linux. This is probably a by-product of supporting Mac OS X. I would ask to have the issue escalated to the next level technician as the marketing materials on Canon's web site state it works with: "Windows 2000/Server 2003 32bit/64bit and Mac OS 10.3.9 - or later (download); Linux, Citrix, Metaframe " http://www.canon.com.au/en-au/For-You/Printers/LaserShot-Laser-Printers/LBP7200Cdn Should they persist in claiming no support, ask them how you will be receiving a refund for your printer as it does not work as advertised. Good luck. Pat -- Patrick Ouellette pat@flying-gecko.net ne4po (at) arrl (dot) net Amateur Radio: NE4PO What kind of change have you been in the world today?