Date: Wed, 18 Dec 2002 02:58:25 -0500 From: Scott Robbins <scottro@nyc.rr.com> To: FreeBSD Mailing list <freebsd-questions@FreeBSD.ORG> Subject: Re: a Cisco Question Message-ID: <20021218075825.GA9348@scottro11.homeunix.net> In-Reply-To: <1040196641.58381.29.camel@localhost> References: <20021218085616.F281-100000@gemini.fixx.co.za> <3E001EE1.2090009@debank.tv> <3E001FEA.10001@debank.tv> <1040195863.58381.24.camel@localhost> <20021218092349.F281-100000@gemini.fixx.co.za> <1040196641.58381.29.camel@localhost>
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On Wed, Dec 18, 2002 at 07:30:42AM +0000, Stacey Roberts wrote: > If the loopback test was done with the provider / local-loop provider, > and was successful, then its most likely that your provider's end has a > problem. > > I don't want to second guess their people, but I imagine they'll be > looking at the interface board / port that's assigned to you. Not to say that telcos aren't honest, but we've had the following happen more than once. Them: Verizon. Your progress is our committment. Me: You really have to say that? blah blah--they'll check. They call back--we don't see any problem from us, it might be in your equipment. I look--hrrm, red light on adtran has disappeared. Me: Well, it seems to be alright now. <shrug> I do know that some ISP level 1 support people aren't supposed to tell you there's a problem, I imagine they have their reasons. Last comment--I've found it VERY handy to put a description on each serial interface of who to call and the number. In our case the serials go to T1's and my description will have the circuit ID and support number--saves me a few minutes of climbing behind something to get the circuit ID number--and of course, the list of numbers is always somewhere else, so saves me having to go back to my desk. Good luck with it. > -- Scott Robbins PGP keyID EB3467D6 ( 1B48 077D 66F6 9DB0 FDC2 A409 FA54 D575 EB34 67D6 ) gpg --keyserver pgp.mit.edu --recv-keys EB3467D6 Spike: It's a big rock. Can't wait to tell my friends. They don't have a rock this big. To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message
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