Date: Sun, 3 Jun 2007 13:54:12 -0700 From: "Kip Macy" <kip.macy@gmail.com> To: "Andrew Gallatin" <gallatin@cs.duke.edu> Cc: freebsd-performance@freebsd.org Subject: Re: Intel PRO/10GbE CX4? General 10Gb tips? Message-ID: <b1fa29170706031354j4965f1c7w2b128a0dd1ee4595@mail.gmail.com> In-Reply-To: <18019.10153.734184.375110@grasshopper.cs.duke.edu> References: <4660A46B.3010003@umn.edu> <b1fa29170706011708q3777be6v2636830395096166@mail.gmail.com> <18019.10153.734184.375110@grasshopper.cs.duke.edu>
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On 6/3/07, Andrew Gallatin <gallatin@cs.duke.edu> wrote:
>
> Kip Macy writes:
>
> > Myricom nominally sells their cards directly, but they've dropped both
> > a support request and a PO request from me, so I don't think its
> > worthwhile contacting them directly unless you're a large customer.
>
> I'm really sorry your initial help ticket was never received by us.
> This is quite atypical. It is unfortunate that you never followed up
> when we tried to track down what happened to your email. Since you
> brought it up, people considering purchasing equipment from us might
> like to know that we're quite proud of our tech support. The *first
> level* of our tech support is staffed by a PhD in EE (from Caltech),
> and a MS in CS (from UTK).
Cool. I can't be too critical of Myricom as I'm very impressed with
your level of ability and commitment. The cards also perform quite
well.
However, I was disappointed when I had the same results when I tried
to purchase a pair of cards (I never got a response back). When I was
at an extremely large NAS vendor that we all know they had a tendency
to drop the ball on smaller customers and I've seen that in many other
large companies - this was never intended as an anti-Myricom rant. I
just wanted to point out that Bell Micro may be the channel that one
should use for purchasing cards. I will probably just send mail to
Bell Micro to order a pair from them.
-Kip
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