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Date:      Mon, 13 Apr 1998 11:58:33 -0400 (EDT)
From:      Open Systems Networking <opsys@mail.webspan.net>
To:        Josef Grosch <jgrosch@superior.mooseriver.com>
Cc:        chat@FreeBSD.ORG, supporters@nanyang-computer.com
Subject:   Re: It's the economy, stupid! (Was: Re: New name?)
Message-ID:  <Pine.BSF.3.95.980413114441.19061C-100000@orion.webspan.net>
In-Reply-To: <19980413081819.63818@mooseriver.com>

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On Mon, 13 Apr 1998, Josef Grosch wrote:

> > 1. Who are Nan Yang?

It's just an alias for greg's company as far as I can see.

> 
> I would also like to know who is Nan Yang. Are they incorporated in the US?
> Another issue that need to be addressed is how are we going to get
> clients. Are they going to be calling them or are we going to be calling
> ISP and offering support contracts.

It's clear that the whole idea of a commercial repackaged FreeBSD is a
wash. So let's drop that idea. Concentrate on supporting FreeBSD AS IS.

Let's concentrate on 3 things:

1) Support Contracts

2) How to deploy phone support

3) Pricing

I have already mentioned IMO I think we should clone Cisco's smartnet
contracts. I think its a good model to follow. It covers almost every
situtaion. And is in general pretty solid.

Phone support is a tad tricky. So anyone is more than welcome to chime up
how to do this on a volunteer venture.

And naturally pricing on different levels of support. Phone, email,
onsite, etc..

I think if we focus on these 3 issues we will get a lot more done.

Chris

--
"I am closed minded. It keeps the rain out."

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