Date: Wed, 18 Jun 2003 10:11:35 -0400 From: Bill Moran <wmoran@potentialtech.com> To: Paul Robinson <paul@iconoplex.co.uk> Cc: chat@freebsd.org Subject: Re: Advice on how to straighten out a crappy ISP Message-ID: <3EF07317.4060307@potentialtech.com> In-Reply-To: <20030618105019.GR20204@iconoplex.co.uk> References: <3EEFC568.70900@potentialtech.com> <20030618105019.GR20204@iconoplex.co.uk>
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Paul Robinson wrote: > On Tue, Jun 17, 2003 at 09:50:32PM -0400, Bill Moran wrote: > >>Their tech folks are incompetent, and their tech support is useless. > > You appear to have conncetivity. If they were really incompetent, that > wouldn't be happening. True. It only took them a few months to figure that out. >>Their mail servers are broken and therefore any mail to @freebsd.org >>bounces. If you look at my headers, you'll see that I configured my >>box to be its own mail relay and I'm able to send to the FreeBSD lists >>(yippie!). > > Define "broken". No reverse lookup on DNS? Tell them it's needed in the RFC, > even if it isn't. Tell them how to do it. Most importantly, don't tell the > front line support - get escalated up to somebody who knows how to do it and > has admin privileges on the right box. The HELO line from the server announced itself with a machine name that had no DNS whatsoever. They've suddenly fixed it now, though. Perhaps they were waiting for me to publicly complain, or maybe it's just coincidence. > ISPs are willing to help, it's just most of them are stuctured to keep techs > away from customers. Hmmm ... those two statements don't correlate. >>I am NOT paying for a static IP. I don't need it, I have no need > > Sounds like you do need it to me. :-) Why? Should I have to pay for a static IP in order to have a properly configured SMTP relay? >>When I try to talk to them, I get anything from "reinstall Windows" >>to flat-out ignored. > > > And when you phoned their manager and politely explained the situation, what > did he say? ;-) Remember your earlier statement "structured to keep tech away from customers"? It appears that they're structured to keep managers away from customers as well. There's not much I can do when the person answering the phone refuses to direct me to anyone but the same level 1 tech support I talked to the day before. -- Bill Moran Potential Technologies http://www.potentialtech.com
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