Date: Tue, 31 Jan 2006 23:08:10 -0600 From: jfarmer@goldsword.com To: freebsd-stable@freebsd.org Subject: Re: Debug Snapshot Tool/Script? [WAS:Re: Linksys WPC54g v4, NDIS, & Kernel Panics] Message-ID: <20060131230810.ndm816ifi5sscgco@www.goldsword.com> In-Reply-To: <20060201010452.3de76bd4.torfinn.ingolfsen@broadpark.no> References: <20060130225306.77B3516A422@hub.freebsd.org> <20060131095822.7uwziuizct34cwsw@www.goldsword.com> <20060201010452.3de76bd4.torfinn.ingolfsen@broadpark.no>
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Quoting Torfinn Ingolfsen <torfinn.ingolfsen@broadpark.no>: > On Tue, 31 Jan 2006 09:58:22 -0600 > jfarmer@goldsword.com wrote: > >> What about creating a simple "snapshot grabber" or similar tool that >> would grab >> the output of such commands and stuff them into a file? Then the user > > You mean like script(1)? > > Sheesh, if people can't or won't read, how can anyone help them? script doesn't do what I was suggesting. even with Script, what I was pointing out was that all to often, we have something like this happen: 1. User has a problem, reads a bit on the on-line docs (not always that helpful :^<) 2. When he can't find an answer there, he comes to one (or more) lists and posts a question. 3. Someone replies with "Have you read....?" 4. Answer, "Yes, but I didn't see how to XXX..." 5. Someone else replies with "Could post the results of "XYZZY -viy" 6. Answer, posted results of "XYZZY -viy" 7. Someone else replies with "No, We need the results of XYZZY -ViyQ" 8. Answer, posted results of "XYZZY -ViyQ" 9. Some replies with "Have you read...?" and "Try rolling back your update to before..." 10. User "??!?!?!" 11. repeat steps 2 through 10 until they leave either with an answer or they install Linux...:^< All script does is capture the results of them executing one or more commands. My suggestion is to have one command "Get_All_Known_Spells_for_Wizards" for users that would short-cut steps 4 through 10. The idea is to make it easy for users to provide the information needed for developers and more experienced users to help them, either to spot what they are doing incorrectly or to uncover a bug. John ------------------------------------------------------------------- John T. Farmer Owner & CTO GoldSword Systems jfarmer@goldsword.com 865-691-6498 Knoxville TN Consulting, Design, & Development of Networks & Software
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