Date: Mon, 26 Jun 2006 12:08:48 -0500 From: Paul Schmehl <pauls@utdallas.edu> Cc: freebsd-questions@freebsd.org Subject: Re: Opinions Wanted: Dell PowerEdge Servers ... ? Message-ID: <44A014A0.1010506@utdallas.edu> In-Reply-To: <44A0004D.3080102@scls.lib.wi.us> References: <20060624215742.N1114@ganymede.hub.org> <20060626133619.GA264@d-137-145-35.bootp.virginia.edu> <449FF5B3.40004@mac.com> <44A0004D.3080102@scls.lib.wi.us>
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[-- Attachment #1 --] Greg Barniskis wrote: > Chuck Swiger wrote: > > Second that. They're not as good as in the past, but we have had > hardware assistance on a FreeBSD-driven server on the condition of > proving hardware fault using Dell's own bootable diagnostics. > > Also, it seems like "YMMV" definitely applies to Dell, generally. We > find that their higher end desktops (mainly Optiplex), higher end > laptops and PowerEdge servers to be pretty solid and well-supported. > > However, our support experience may be artificially "enhanced" compared > to others because we buy off a large govt. contract. We do not talk to > the same support group that most other posters have grumbled about. That > said, our overall experience with Dell support has actually been as good > or better than with many other vendors. > > From time to time we're confronted with a 1st tier "non-help" desk > operator (scripted responses, incapable of deviating from script or > otherwise actually helping), but we find that it's not too difficult to > escalate around those individuals and actually get help. > I've been more than a little surprised to hear the uniformly negative reports on Dell hardware and support. Since they've been from people who have loads more experience than I have, I tend to respect them. However, I have to agree wtih Greg, our experience has been uniformly positive. Personally I only admin a handful of boxes, but they're mostly Dells with a couple of Sun's running AMD64 processors. I haven't noticed any appreciable difference in the layout or labeling, but perhaps my eye isn't as keen as some who've handled hundreds and hundreds of machines. One thing I do know is Dell's first tier support for servers is worthless, but as Greg says, you just need to establish that you know what you're doing, and you can bypass them. However, if you're running a big shop, maybe Dell should be avoided. We only have a little over a hundred or so, mostly running Windows. (We run Sun Sparcs on the *nix* side of the house, except for me. I run exclusively FreeBSD.) -- Paul Schmehl (pauls@utdallas.edu) Adjunct Information Security Officer The University of Texas at Dallas http://www.utdallas.edu/ir/security/ [-- Attachment #2 --] 0 *H 01 0 + 0 *H 00At"0 *H 01 0 UUS10U VeriSign, Inc.1<0:U 3Class 2 Public Primary Certification Authority - G21:08U 1(c) 1998 VeriSign, Inc. - For authorized use only1 0 U VeriSign Trust Network0 990331000000Z 070114235959Z01'0%U The University of Texas System1 0 U VeriSign Trust Network1;09U 2Terms of use at https://www.verisign.com/rpa (c)991200U )Class 2 CA - OnSite Individual Subscriber1-0+U$The University of Texas at Dallas CA00 *H 0 "zھ6p`0`S/5ɨ)=d}чTxxLIA ҥ~BQNths]1)%c#Dj9FXúKzI#C2 00)U "0 0 10UPrivateLabel1-1400 `HB0DU =0;09 `HE0*0(+ https://www.verisign.com/RPA0U 0 0 U 0 *H /6N,G`jq 1H $T ApiJEe!<J:J2P#ڨl(L BJXNX L5$USyy|CcG{ HMО10s0ܠ!Cl6Vhp0 *H 01'0%U The University of Texas System1 0 U VeriSign Trust Network1;09U 2Terms of use at https://www.verisign.com/rpa (c)991200U )Class 2 CA - OnSite Individual Subscriber1-0+U$The University of Texas at Dallas CA0 050810000000Z 060810235959Z01'0%U The University of Texas System1-0+U $The University of Texas at Dallas CA1F0DU =www.verisign.com/repository/CPS Incorp. by Ref.,LIAB.LTD(c)9910U Mail Stop - UTD10U Paul Schmehl1!0 *H pauls@utdallas.edu00 *H 0 ġ9"S,/D'ɺLsX3a +ga,ӌP$X^$X'l V^ŒPN3Jyfy(KRT؈P&8zƫ?=u[X}S)$-| I 00 U 0 0 U 0pauls@utdallas.edu0$U 00 `HE00++ https://www.verisign.com/rpa-kr0+0NOTICE: Private key may be recovered by VeriSign's customer who may be able to decrypt messages you send to certificate holder. Use is subject to terms at https://www.verisign.com/rpa-kr (c)99.0 `HB0uU n0l0jhfdhttp://onsitecrl.verisign.com/TheUniversityofTexasSystemTheUniversityofTexasatDallasCA/LatestCRL.crl0 U 0 U %0++0 *H A: +6'*Q VD "mrJ _$Po:LP*$UĿf ɴ՝Y2B6N۾i̶f: ӜSa1B{S~qhUNl0s0ܠ?3w6 lmd)!K0 *H 01'0%U The University of Texas System1 0 U VeriSign Trust Network1;09U 2Terms of use at https://www.verisign.com/rpa (c)991200U )Class 2 CA - OnSite Individual Subscriber1-0+U$The University of Texas at Dallas CA0 050810000000Z 060810235959Z01'0%U The University of Texas System1-0+U $The University of Texas at Dallas CA1F0DU =www.verisign.com/repository/CPS Incorp. by Ref.,LIAB.LTD(c)9910U Mail Stop - UTD10U Paul Schmehl1!0 *H pauls@utdallas.edu00 *H 0 L9mJb2ϴvk:'B|aȶv6M gKe~yd_P'e[ <wڟ h$yc=GKo97ZY 2_G4ڙ-, 00 U 0 0 U 0pauls@utdallas.edu0$U 00 `HE00++ https://www.verisign.com/rpa-kr0+0NOTICE: Private key may be recovered by VeriSign's customer who may be able to decrypt messages you send to certificate holder. Use is subject to terms at https://www.verisign.com/rpa-kr (c)99.0 `HB0uU n0l0jhfdhttp://onsitecrl.verisign.com/TheUniversityofTexasSystemTheUniversityofTexasatDallasCA/LatestCRL.crl0 U 0 U %0++0 *H +4~ ,a W.LvQcpqk|i 18^ 7#~ ҧ¸ҡ-OuO-7v(7png]գ "(HAlDo =w&7T 10001'0%U The University of Texas System1 0 U VeriSign Trust Network1;09U 2Terms of use at https://www.verisign.com/rpa (c)991200U )Class 2 CA - OnSite Individual Subscriber1-0+U$The University of Texas at Dallas CA!Cl6Vhp0 + 0 *H 1 *H 0 *H 1 060626170848Z0# *H 1\JN˶p2-X 0R *H 1E0C0 *H 0*H 0 *H @0+0 *H (0 +71001'0%U The University of Texas System1 0 U VeriSign Trust Network1;09U 2Terms of use at https://www.verisign.com/rpa (c)991200U )Class 2 CA - OnSite Individual Subscriber1-0+U$The University of Texas at Dallas CA?3w6 lmd)!K0 *H 101'0%U The University of Texas System1 0 U VeriSign Trust Network1;09U 2Terms of use at https://www.verisign.com/rpa (c)991200U )Class 2 CA - OnSite Individual Subscriber1-0+U$The University of Texas at Dallas CA?3w6 lmd)!K0 *H 4xXr|g# 9~xwsL3po<۶ETIղ9 9n3X\!Vbٶ{^)4Xp[aXŸ xMwGv Ŧ
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