Date: Mon, 19 May 1997 12:57:39 -0400 (EDT) From: Steve <shovey@buffnet.net> To: Russ Panula <zeeb@digitaladvantage.net> Cc: freebsd-isp@FreeBSD.ORG Subject: Re: radius, usr total control and freebsd Message-ID: <Pine.BSI.3.95.970519125654.3554M-100000@buffnet11.buffnet.net> In-Reply-To: <Pine.BSF.3.95.970519110706.18228C-100000@phil.digitaladvantage.net>
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On Mon, 19 May 1997, Russ Panula wrote: > > > On Mon, 19 May 1997, Steve wrote: > > > My problem with the box was not the box - it was USR policies. You buy a > > box with X2. You get a box without control software and without X2. You > > have to fill in an mail or fax a form and your invoice - assuming you can > > push your vendor into cutting an invoice timely, then you have to dig thru > > a maze of web pages to find a form to set up a web account, you then wait > > days for an approval so that you can wade thru the web pages again, to put > > in your information, to get the information you then need to wade thru > > some more web pages, to generate a key to enable X2 on the box. Then you > > can fish around for the control software and download that. > > > > So the problem is not the box - its the policy. > > Agreed. > > It's a silly approach we solved by hanging the 'this unit is > going to be returned in an hour' thing over our vendor's head. They > jumped through the hoops for us, and we had an X2 key and the latest > software revs fairly quick. > > Not exactly what I had in mind, but hey, I do like working with the box. Well I didnt want to say it - but thats how I got my X2 key - I called and said "Do I start the RMA process with you or the reseller I bought this from".
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