Date: Thu, 20 Aug 1998 09:08:47 +1200 From: Jonathan Chen <jonc@pinnacle.co.nz> To: Doug White <dwhite@resnet.uoregon.edu> Cc: djv@bedford.net, freebsd-questions@FreeBSD.ORG Subject: Re: Freebsd-questions and the web page Message-ID: <Pine.SGI.4.02.9808200859530.12724-100000@tui.pinnacle.co.nz> In-Reply-To: <Pine.BSF.4.00.9808191144461.27190-100000@resnet.uoregon.edu>
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On Wed, 19 Aug 1998, Doug White wrote: > On Wed, 19 Aug 1998, Jonathan Chen wrote: > > > The confusion lies in that most newbies assume that any reply from > > freebsd-questions is from the FreeBSD organisation (whatever *that* > > means), and that their answer is the canonical truth (as opposed to > > some of the my-best-guess answers that sometimes come up here). Worse > > yet, if you get a terse rude reply it'd sure turn people away if they > > believed that the FreeBSD `official' helpdesk were made up weirdos > > instead of volunteers. > > Okay, I can buy that. > > > Having the additional text in the web-page would go a *long* way towards > > clearing up that. > > With that out of the way, let's move to the difficult step: care to draft > a page? The original text by djv@bedford.net looked good enough, but a change in the support page something along the lines of: "Mailing lists are the primary support channel .... When in doubt about what list to post a question to, post to _freebsd-question@freebsd.org_, and one of the many volunteer helpers on the mailing list will get back to you." Cheers. -- Jonathan Chen -------------------------------------------------------------------- "Lots of folks confuse bad management with destiny" - Kin Hubbard To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message
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