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Date:      Wed, 03 May 2000 23:03:34 -0400 (EDT)
From:      Lanny Baron <lnb@freebsdsystems.com>
To:        Brennan W Stehling <brennan@offwhite.net>
Cc:        freebsd-questions@FreeBSD.ORG
Subject:   RE: low cost consultant
Message-ID:  <XFMail.000503230334.lnb@freebsdsystems.com>
In-Reply-To: <Pine.BSF.4.10.10005032136370.50059-100000@home.offwhite.net>

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Hello Brennan,
I have been in your shoes for a l o n g time. I have received lots of help from
the wonderful FreeBSD community. However, in the course I have managed
(unintentionally) to get quite a few angry with me. 

Why am I saying that? The answer is, that the people that give support and like
to help out, need relevant information for a particular problem. You have to be
more familiar with your hardware and that which FreeBSD supports. 

Just looking below you say "my sound card", well that does not say much. You
built a new kernel. Did the kernel you built, have drivers for the sound card?
Did you look at /sys/i386/conf/LINT for drivers. Did you look for similar
problems on the search engine on www.freebsd.org ?

I am not trying to sound off here. I am trying to help you get the help you
need.

-Lanny
On 04-May-00 Brennan W Stehling wrote:
> I have heard of commercial consultants popping up lately for FreeBSD, but
> those are largely for business uses.  I am wondering if there is a way I
> can simply get support for my home FreeBSD box when I need help getting
> something to work and these email lists just cannot help.
> 
> Like right now, I would simply like to have my sound card to work properly
> as I once had it, and not have to figure out which drive and controller I
> need for my hardware.  I have spent over 8 hours on it already and I
> cannot seem to get it to work properly.
> 
> I get the sound to configure and build a new kernel with the new devices,
> but X dies immediately upon using certain apps.  It does not make sense.
> 
> I would just like to make a couple of phone calls to a service that I can
> trust to use root access on my machine (via ssh) and figure out my
> hardware and provide the correct kernel config file and even build it and
> make the correct devices for me to get going.
> 
> And if they are able to get my box working as it is supposed to with the
> supported hardware I would be happy to pay them for their time, as 8 hours
> lost of my own is worth more than 20 minutes spent on the phone with a
> good FreeBSD consultant.
> 
> I am guessing there has to be some kind of service out there, but I am not
> aware of any.  Perhaps cdrom.com offers a service like this.  There is
> limited support, but no "here is my box, make it work" support.
> 
> Does anyone have any idea?  Would anyone like to provide a commercial
> service like this for home users?  The service could be limited to setting
> up sound, video, firewalls and networking services... stuff that can be
> part of a service contract, not an all encompassing service.
> 
> If so, I and many others like me, would be very interested.
> 
> Brennan Stehling - web developer and sys admin
> projects: www.greasydaemon.com | www.onmilwaukee.com | www.sncalumni.com
> 
> fortune:
> "I am not an Economist.  I am an honest man!"
>               -- Paul McCracken
> 
> 
> 
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