Date: Wed, 13 Sep 2000 00:29:35 -0400 From: "Francisco Reyes" <fran@reyes.somos.net> To: "Kris Kennaway" <kris@FreeBSD.org> Cc: "freebsd-advocacy@FreeBSD.ORG" <freebsd-advocacy@FreeBSD.org> Subject: Handling of PRs Message-ID: <200009130501.BAA32808@sanson.reyes.somos.net> In-Reply-To: <Pine.BSF.4.21.0009122151380.20307-100000@freefall.freebsd.org>
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On Tue, 12 Sep 2000 21:59:36 -0700 (PDT), Kris Kennaway wrote:
>Moreover, checking PR 20939, to which I assume you refer, I think sheldon
>was justified in closing it, because there's nothing which anyone can
>realistically do based on the information you provided there ("it doesnt
>boot").
I really wish someone could tell me what else I could have given
so I can do better next time.
The solution to my problem cost me $259. I had to buy a CDrom
(ok so I could have bought a cheap one, but opted for a CD-RW).
FreeBSD simply would not boot of the floppy. All I can think
that can be given in a situation like this is:
-Brand of floppy drive
-OS version
-Whether the machine boots of some other OS
-Did the FreeBSD boot floppies boot on a different machine
When a PR is closed by saying "you didn't give enough info" this
doesn't teach the user what info he/she should have sent and
more importantly does NOTHING to help the user.
If we help/teach our users how to send better PRs we all
benefit. We could even write a standard request for info sheet
or put it somewhere on the FAQ/Handbook so people know what they
need to provide.
francisco
Moderator of the Corporate BSD list
http://www.egroups.com/group/BSD_Corporate
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