Date: Tue, 15 Jan 2002 08:21:08 -0500 From: Brian T.Schellenberger <bts@babbleon.org> To: "Anthony Atkielski" <anthony@freebie.atkielski.com>, "FreeBSD Questions" <freebsd-questions@FreeBSD.ORG> Subject: FreeBSD support (was: USB CF reader (SanDisk) epilog) Message-ID: <03f923921130f12FE6@Mail6.nc.rr.com> In-Reply-To: <000501c19dbf$e90f4150$0a00000a@atkielski.com> References: <002301c19b4e$6ee9b950$0a00000a@atkielski.com> <0ab070058100f12FE6@Mail6.nc.rr.com> <000501c19dbf$e90f4150$0a00000a@atkielski.com>
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On Tuesday 15 January 2002 07:26 am, Anthony Atkielski wrote:
> Brian writes:
> > Well, if you expect people to read the code
> > and really figure things out when you are
> > just posting to a user group list your
> > expectations are way too high.
>
> That's just it ... there are no other options. For someone using the
> system personally as I am, in only a semi-production mode, this is
> tolerable, given that the OS is free; but this problem makes it extremely
> hard to recommend FreeBSD or other open-source solutions for real
> production use.
If I were recommending FreeBSD or other system to a commercial company I
would recommend that they either:
a) Hire people who are good with it, or
b) Contract out for support.
Even with commercial software you only get the sort of support that a
commercial shop needs with support contracts.
Cygnus sells support services for Linux; does anybody do the same with
FreeBSD? Anybody know?
> Posting to a newsgroup or mailing list in the hope of
> getting some support on a critical issue is just not acceptable for many
> applications. At least with commercial software, you have a hotline you
> can call (usually)--although it is not widely known that the technical
> support groups of most software companies are literally doing exactly the
> same thing you do when you post to a newsgroup.
Not quite literally. Usually somebody is assigned the task.
Actually, if you submit a PR for FreeBSD you get *very* much what you get
with commercial software--and somebody is officially assigned to look at it.
That might be best here.
> (I suppose that if this
> were common knowledge, people would be more willing to consider open-source
> software--after all, if you're going to get rotten support either way, why
> not go with free software instead of software that costs money?)
>
> > *You* are more than welcome to read and fix
> > the code, though.
>
> I don't have any documentation that would allow me to do that.
--
Brian T. Schellenberger . . . . . . . bts@wnt.sas.com (work)
Brian, the man from Babble-On . . . . bts@babbleon.org (personal)
http://www.babbleon.org
-------> Free Dmitry Sklyarov! (let him go home) <-----------
http://www.eff.org http://www.programming-freedom.org
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