Date: Tue, 15 Jan 2002 13:42:20 -0600 From: "Mike Meyer" <mwm-dated-1011555741.2f2539@mired.org> To: "Anthony Atkielski" <anthony@freebie.atkielski.com> Cc: questions@freebsd.org Subject: Re: USB CF reader (SanDisk) epilog Message-ID: <15428.34332.870130.2946@guru.mired.org> In-Reply-To: <34897511@toto.iv>
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Anthony Atkielski <anthony@freebie.atkielski.com> types: > Brian writes: > > Well, if you expect people to read the code > > and really figure things out when you are > > just posting to a user group list your > > expectations are way too high. > That's just it ... there are no other options. Bzzzt. Wrong, but thank you for playing. > For someone using the system > personally as I am, in only a semi-production mode, this is tolerable, given > that the OS is free; but this problem makes it extremely hard to recommend > FreeBSD or other open-source solutions for real production use. Posting to > a newsgroup or mailing list in the hope of getting some support on a > critical issue is just not acceptable for many applications. At least with > commercial software, you have a hotline you can call There are groups providing hotline support for most major open source software. Nuts, I'll provide commercial email support for FreeBSD with a guaranteed 24 hour response time. Those provide your third option. > (usually)--although it is not widely known that the technical > support groups of most software companies are literally doing > exactly the same thing you do when you post to a newsgroup. (I > suppose that if this were common knowledge, people would be more > willing to consider open-source software--after all, if you're going > to get rotten support either way, why not go with free software > instead of software that costs money?) The same is probably true for the hotline support for open source software - if people were generally aware that it existed, they'd be more willing to to use open source software. > > *You* are more than welcome to read and fix > > the code, though. > I don't have any documentation that would allow me to do that. That's not clear at all without examining the source. The fix for the problem in question may already be in the source, and you just need to set the appropriate quirk - that's a technical term - for your device. A number of people have "fixed" various USB device drivers without the device documentation. <mike -- Mike Meyer <mwm@mired.org> http://www.mired.org/home/mwm/ Independent WWW/Perforce/FreeBSD/Unix consultant, email for more information. To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message
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