Date: Fri, 20 Mar 1998 13:17:02 -0600 From: "Wyman, Karen" <karen.wyman@brite.com> To: "'FreeBSD-Questions@freebsd.org'" <FreeBSD-Questions@FreeBSD.ORG> Subject: Help with Motorola Lifestyle modem problem Message-ID: <199803201915.NAA11586@smtp-gw.wichita.brite.com>
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> Hi, > I certainly hope you can help me or point me in the direction where I > can find an answer to a problem I am dealing with. > I work in Tech Support for a company called Brite Voice Systems. We > sell PCs, hardware and software that answers the phone and then gives > users the options of "press 1 to register for classes, press 2 to > check > your schedule for Fall classes..." Our products are used by > universities and businesses. To help us support some of our customers > we have set up dial in access into some sites. This consists of a > modem > and PC within Tech Support and a modem and PC at the site. We have > been > using Motorola Lifestyle 28.8 external modems at the sites but we are > having problems with this modem. > It seems that the modem works for a while just fine (we can connect to > it and if gives us a login prompt) but after a time we find that we > can > dial into the site and get connected but we can't get a log in prompt. > The only way to resolve the problem is to send someone to the site and > have them power the modem off and then back on. After this has been > done we can once again use the modem just fine (for awhile). > We have tried modifying the init string that is set up within the UNIX > /usr/lib/uucp/Dialers file but this has not resolved the problem. The > current init string is: > AT&FE \p\p\p AT&FEQ2\\T10S0=1&W&W1 > Motorola suggested we add: &D3 > but that hasn't worked. > We have even sent some of the Lifestyle modems back to Motorola and > they > have upgraded their chip to version 6 but we are still having the > problem. > I have been searching the Web to find any help that I can and I came > across your article on "FreeBSD Handbook". I was wondering if you had > any suggestions. I have another call into Motorola, they say that it > must be our software. The engineer that I am working with here at > Brite > thinks that it must be Motorola's hardware. > At some of our sites we are using Practical Peripheral 144 V.32bis > external modems. They work just fine; but on the PP modem we are able > to lock in the DTE baud rate. We have not found a way to do this on > the > Motorola modem. > Currently we have about 20 modems that we are unable to log into. > This > means that we will have to send our field person around to power > off/on > all these modems. It really is hard to believe that we can't find a > solution to this problem. Do you have any suggestions? > > Any suggestions that you have would be appreciated. If we can't > resolve this we will have to replace all these modems with something > that works (after we find something that does work!). > > Karen Wyman > Brite Voice Systems, Technical Support > > karen.wyman@brite.com > (781)821-0320 x243 > To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message
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