Date: Tue, 18 Jan 2000 18:39:44 +0000 (GMT) From: Terry Lambert <tlambert@primenet.com> To: jcm@dogma.freebsd-uk.eu.org (Jonathon McKitrick) Cc: brett@lariat.org (Brett Glass), chat@FreeBSD.ORG (freebsd-chat) Subject: Re: funny repair remark Message-ID: <200001181839.LAA09857@usr08.primenet.com> In-Reply-To: <Pine.BSF.4.21.0001171729110.14007-100000@dogma.freebsd-uk.eu.org> from "Jonathon McKitrick" at Jan 17, 2000 05:30:23 PM
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> On Mon, 17 Jan 2000, Brett Glass wrote: > > >This wouldn't happen to be IBM's repair center in Memphis, would it? > > No, it's a Toshiba, which i have been otherwise very happy with. And they > must all work together on repairs... mine went to Tennessee as well. > > >Stay away from ThinkPads until and unless IBM hires a contractor > >that can do warranty repairs competently. > > I've heard to stay away from them in general.... IBM has been reported to send replacement units in at great expense; one anecdotal instance had them loading a replacement AS/400 onto a cargo plane in Germany to take to a central African country in order to honor a repair contract. They have also been anecdotally reported to have flown a replacement ThinkPad to an Australian who purchased the thing in the US, and for which the unit was not normally sold in Australia. The courier was a sales executive who happened to be travelling to Australia on business. IBM has also supported the idea of "FreeBSD certification" of IBM systems; Doug Ambrisko spent some time validating a machine, only to have the Advocacy group _not_ show up with a FreeBSD certification logo. IBM may be many things, but in the seven months since they purchased Whistle, it's bleedingly obvious to me that they have a very strong service philosophy. PS: Just so that people know my bias, I still have a bad taste in my mouth from the last time I was swallowed by a very large company, back when Novell bought USL, and I can still say nice things about both Novell and IBM. Terry Lambert terry@lambert.org --- Any opinions in this posting are my own and not those of my present or previous employers. To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-chat" in the body of the message
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