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Date:      Mon, 26 Jun 2006 11:24:54 -0400 (EDT)
From:      Jerry McAllister <jerrymc@clunix.cl.msu.edu>
To:        cswiger@mac.com (Chuck Swiger)
Cc:        Mike Galvez <galvez@virginia.edu>, freebsd-questions@freebsd.org
Subject:   Re: Opinions Wanted: Dell PowerEdge Servers ... ?
Message-ID:  <200606261524.k5QFOseV010228@clunix.cl.msu.edu>
In-Reply-To: <449FF5B3.40004@mac.com>

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> 
> Mike Galvez wrote:
> [ ... ]
> > No small thing you need to consider when choosing Dell is that they DO NOT support
> > FreeBSD. They support Windows and Red Hat Linux. If the machine is not lights-out
> > and the OS is not one of the above, they will not send parts or a technician.
> > 
> > I found this out the hard way and had to load Linux on a spare drive just to prove
> > a piece of hardware was failing.
> 
> I've heard that Dells tech support isn't as helpful as it used to be, but I've 
> had them replace a CD-ROM drive and a 4mm DAT tape backup on Dell machines 
> dedicated to FreeBSD without any problems.
> 
> Try running the diagnostic CD or floppy that came with the machine?
> (Or can be downloaded for the specific system type from the Dell website.)

Dell support grumbles a bit, but they have replaced tapes, disks, SCSI
controllers and even mother boards on our machines running FreeBSD.

////jerry

> -- 
> -Chuck
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