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Date:      Thu, 18 Mar 1999 22:53:19 -0500 (EST)
From:      Mike Fisher <mfisher@csh.rit.edu>
To:        "Michael E. Mercer" <mmercer@ipass.net>
Cc:        freebsd-stable@FreeBSD.ORG
Subject:   Re: Confusion
Message-ID:  <Pine.BSF.4.10.9903182236320.30335-100000@parsons.csh.rit.edu>
In-Reply-To: <36F1C408.B5156356@ipass.net>

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On Thu, 18 Mar 1999, Michael E. Mercer wrote:

> BUT I agree with the consumers side in this. From what you stated 
> below, 'From the README.TXT' implies the consumer already bought
> the DISKS or whatever. Also with the consumers point of view,
> the consumer would like to know what they have in their hands
> before they get it. My arguments  here are weak, I know, and I don't
> really want to get into a battle here. This is my $.02 worth.

As a consumer, I agree with you, and I do like to know what I have in
my hands before I get it.  This is why I would do as much reading as
possible before I made a jump to a new operating system (which I am
assuming of someone buying FreeBSD in a store).  I would do such
things as check out the operating system's web page and investigate
the materials which I was purchasing.

If I didn't do sufficient research and purchased something that would
not work for me, I would hope that the return policy of the outfit
from which I purchased it would be gracious enough to accept a return.
Most computer stores where I shop will accept returns of things which
are simply unacceptable, even if the packaging has been opened.

The FreeBSD documentation available on the Web is beyond that which
Microsoft provides (although it has legions of magazines reporting
information for it) on its site, at least in my recollection of my
Windows 95 upgrade in comparison to my 3.1 upgrade process.  In
recollection, the documentation availabele from FreeBSD was not poorer
(though less) back when I looked into 2.1.7.  

If the documentation provided is not enough to a new user (or
potential customer), I doubt that people who answered a question
posted to comp.unix.bsd.freebsd.misc or mailed to
freebsd-questions@freebsd.org would be misdirected if they asked a
question like ``I am planning on switching to FreeBSD.  Should I buy
3.0 or 2.2.8?''

- -- 
Mike
"Live for yourself -- there's no one else more worth living for." -- Rush


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