Date: Sat, 14 May 2005 22:55:34 -0700 (PDT) From: "EA Technical Support" <technicalsupport@support.ea.com> To: freebsd-isp@freebsd.org Subject: EA Game Support Message [Incident:] Message-ID: <4286E456.000095.11529@utilsc01.int.rightnowtech.com>
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<tr>
<td><table width=3D"700" border=3D"0" align=3D"center" cellpadding=3D=
"0" cellspacing=3D"0" background=3D"http://eatech.custhelp.com/rnt/rnw/im=
g/enduser/ts/stand_gen_filler_banner.jpg">
<tr>
<td width=3D"37%"><div align=3D"left"><img src=3D"http://eatech.c=
usthelp.com/rnt/rnw/img/enduser/ts/stand_gen_left_banner.jpg"></div></td>
<td width=3D"24%"><img src=3D"http://eatech.custhelp.com/rnt/rnw/=
img/enduser/ts/stand_gen_mid_banner.jpg"></td>
<td width=3D"39%"><div align=3D"right"><img src=3D"http://eatech.=
custhelp.com/rnt/rnw/img/enduser/ts/stand_gen_right_banner.jpg"></div></t=
d>
</tr>
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center" cellpadding=3D"0" cellspacing=3D"0">
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<td background=3D"http://eatech.custhelp.com/rnt/rnw/img/en=
duser/ts/shadowframe.gif"><div align=3D"center" class=3D"style14">
<div align=3D"left">
<blockquote>
<p>Below Is Some Information Which May Help You Sol=
ve Your Problems Without Having To Contact Us. </p>
</blockquote>
</div>
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</table> =20
<span class=3D"style14"><br>
</span>
<p class=3D"style5"><span class=3D"style20">D</span>id you kn=
ow that a large percentage of technical issues can be resolved with a few=
simple solutions? Here’s a list of some of the issues you might en=
counter along with some easy-to-follow instructions on how you can fix th=
em: </p>
<ul>
<li class=3D"style15"><span class=3D"style17"><span class=3D=
"style19"><a href=3D"http://eatech.custhelp.com/cgi-bin/eatech.cfg/php/en=
duser/cci/background_tasks.php" target=3D"_blank">My game is running slow=
ly when I try to play</a></span></span></li>
<li class=3D"style16"><a href=3D"http://eatech.custhelp.com=
/cgi-bin/eatech.cfg/php/enduser/cci/cd_troubleshooting.php" target=3D"_bl=
ank">I’m having trouble with my CD</a></li>
<li class=3D"style16"><a href=3D"http://eatech.custhelp.com=
/cgi-bin/eatech.cfg/php/enduser/cci/install_troubleshooting.php" target=3D=
"_blank">I need help successfully installing my game</a></li>
<li class=3D"style16"><a href=3D"http://eatech.custhelp.com=
/cgi-bin/eatech.cfg/php/enduser/cci/controller_calibration.php" target=3D=
"_blank">I can’t get my controller to work with the game</a></li>
<li class=3D"style16"><a href=3D"http://eatech.custhelp.com=
/cgi-bin/eatech.cfg/php/enduser/cci/drivers.php" target=3D"_blank">I need=
help updating my video/sound card drivers</a></li>
<li><span class=3D"style16"><a href=3D"http://eatech.custhe=
lp.com/cgi-bin/eatech.cfg/php/enduser/cci/xp_admin.php" target=3D"_blank"=
>I’m having trouble using a non-administrator Windows XP account</a=
></span></li>
</ul>
<span class=3D"style10"><span class=3D"style8">
</span></span> <p class=3D"style5"><strong><span c=
lass=3D"style12">Warranty Information</span><br>
</strong>All the latest warranty information for our games =
can be found <a href=3D"http://eatech.custhelp.com/cgi-bin/eatech.cfg/php=
/enduser/cci/warranty_information.php">here</a>. Make sure to read this i=
nformation carefully as our warranty policy is different depending on the=
circumstances. </p>
<p class=3D"style5"><strong><span class=3D"style12">Need More=
Help?</span><br>
</strong>If you still need more help with your issues, we can=
help! From self-help to message boards, we have many ways to help our cu=
stomers.</p>
<p><span class=3D"style17"><span class=3D"style19"><span clas=
s=3D"style17"><span class=3D"style19"><span class=3D"style15"><span class=
=3D"style8"><span class=3D"style12"><strong>Self-Help</strong></span><br>
All the latest information about our games is posted to our online supp=
ort knowledge base first. We update this site whenever a new issue is ide=
ntified. If you’re still having a technical support issue, check ou=
t our technical support knowledge base by <a href=3D"http://support.ea.co=
m/">clicking here</a>. </span></span></span></span></span></span></p>
<p class=3D"style5">For hints and tips on how to best use our=
online support knowledge base, <a href=3D"http://eatech.custhelp.com/cgi=
-bin/eatech.cfg/php/enduser/std_adp.php?p_faqid=3D16249">click here</a>. =
</p>
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ellpadding=3D"5" cellspacing=3D"0" bordercolor=3D"#111171">
<tr>
<td><span class=3D"style5">Unfortunately, we do not answer emai=
l directly from this email address. Please visit our Support Homepage <a=
href=3D"http://eatech.custhelp.com/cgi-bin/eatech.cfg/php/enduser/std_al=
p.php">here</a>. </span></td>
</tr>
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ellpadding=3D"5" cellspacing=3D"0">
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<td><div align=3D"center"><img src=3D"http://eatech.custhelp.co=
m/rnt/rnw/img/enduser/ts/foot.gif" width=3D"200" height=3D"50"></div></td=
>
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