Date: Mon, 30 Oct 2000 14:11:56 -0800 From: Jordan Hubbard <jkh@winston.osd.bsdi.com> To: Michael Lucas <mwlucas@blackhelicopters.org> Cc: doc@FreeBSD.ORG Subject: Re: Any comments? Message-ID: <7939.972943916@winston.osd.bsdi.com> In-Reply-To: Message from Michael Lucas <mwlucas@blackhelicopters.org> of "Mon, 30 Oct 2000 09:05:31 EST." <20001030090531.A2062@blackhelicopters.org>
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> More modern technical support systems usually use a "wizard" that > walks you through the troubleshooting process. Half our problem is > helping the user define the problem, after all. Yep! > Suggested solution: > > A Web-based "problem tree" that walks the user through to a pointer > for the correct information. Damn, and there I was reading along and thinking "Yes! He's about to suggest and volunteer to create an expert system using some inference language like CLIPS or PROLOG! Our hero!" and then I saw "Web-based". Still, even a web page-based interface using static content would be an improvement. :-) > It would open with a brief description of how to use the tree, and how > to write the FreeBSD lists for help when the tree fails. It would > then proceed to break down general categories of problems. Following > the links presents the user with a more specific list of problems. Yep yep. You remember that game for guessing the kind of animal you had and which kept a simplistic knowledge base? (damn, why isn't that in /usr/games! :) You want something like that, only it should eat some more concise knowledge base format and spit out the appropriate HTML to express the decision tree. It wouldn't be an expert system, but it could play one on TV. :-) - Jordan To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-doc" in the body of the message
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