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Date:      Thu, 06 Jul 2000 12:54:44 +0200
From:      Sheldon Hearn <sheldonh@uunet.co.za>
To:        =?big5?B?s6+0wr3l?= <vincentchen@flytech.com.tw>
Cc:        freebsd-doc@FreeBSD.ORG
Subject:   Re: freebsd-doc@FreeBSD.org 
Message-ID:  <16911.962880884@axl.ops.uunet.co.za>
In-Reply-To: Your message of "Thu, 06 Jul 2000 15:30:29 %2B0800." <00d101bfe71c$18a39ee0$25dededd@VincentChen> 

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On Thu, 06 Jul 2000 15:30:29 +0800, =?big5?B?s6+0wr3l?= wrote:

>        I am Flytech ( Carry I ) technical support manager

Hi!

> USA they use my company product 4591 MVPA for VIA chip set with Intel
> PCI LAN card and Realtek LAN port both on board , after they testing
> find out Intel PCI Lan card will slow down why ?

Without knowing exactly which Intel card, I can't even point you in the
right direction.  Could you let us know which driver your customer is
using for the Intel card?  We have:

	dc(4)	DEC/Intel 21143 and clone 10/100
	ex(4)	Intel EtherExpress i82595 Pro/10 Pro/10+
	fxp(4)	Intel EtherExpress i82557 / i82559 Pro/10 Pro/100B Pro/100+
	wx(4)	Intel Gigabit Ethernet

> they will promote system with your OS but we are factory we don't know
> your OS every

Is your customer not willing to send a message directly to
<freebsd-questions@FreeBSD.org>?

If not, this process is going to be difficult, because the person who
helps you (which person depends on which driver is in use) will need you
to relay to your customer a list of required data.  It would almost
certainly be easier for you, your customer and the person helping out if
your customer asked for help himself.

The sort of information required:

	The exact make and model of the adapter, ideally including
	chipset ID and revision number.

	The output of the FreeBSD uname(8) command, ``uname -a''.

	The FreeBSD driver in use.

	The output of the FreeBSD dmesg(8) command.

	Any messages in /var/log/messages generated by the driver in
	use.

	A detailed description of the steps taken to measure the
	degredation in performance.  Ideally, this would take the form
	of a set of clearly defined steps that could be used to
	reproduce the problem on another machine.

Ciao,
Sheldon.


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