Date: Thu, 20 Aug 1998 09:08:47 +1200 From: Jonathan Chen <jonc@pinnacle.co.nz> To: Doug White <dwhite@resnet.uoregon.edu> Cc: djv@bedford.net, freebsd-questions@FreeBSD.ORG Subject: Re: Freebsd-questions and the web page Message-ID: <Pine.SGI.4.02.9808200859530.12724-100000@tui.pinnacle.co.nz> In-Reply-To: <Pine.BSF.4.00.9808191144461.27190-100000@resnet.uoregon.edu>
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On Wed, 19 Aug 1998, Doug White wrote:
> On Wed, 19 Aug 1998, Jonathan Chen wrote:
>
> > The confusion lies in that most newbies assume that any reply from
> > freebsd-questions is from the FreeBSD organisation (whatever *that*
> > means), and that their answer is the canonical truth (as opposed to
> > some of the my-best-guess answers that sometimes come up here). Worse
> > yet, if you get a terse rude reply it'd sure turn people away if they
> > believed that the FreeBSD `official' helpdesk were made up weirdos
> > instead of volunteers.
>
> Okay, I can buy that.
>
> > Having the additional text in the web-page would go a *long* way towards
> > clearing up that.
>
> With that out of the way, let's move to the difficult step: care to draft
> a page?
The original text by djv@bedford.net looked good enough, but a change
in the support page something along the lines of:
"Mailing lists are the primary support channel ....
When in doubt about what list to post a question to, post to
_freebsd-question@freebsd.org_, and one of the many volunteer
helpers on the mailing list will get back to you."
Cheers.
--
Jonathan Chen
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