Date: Wed, 20 Jul 2005 23:49:54 -0700 From: Garrett Cooper <youshi10@u.washington.edu> To: freebsd-questions@freebsd.org Subject: Re: OT: Helpdesk/Call tracking software Message-ID: <42DF4592.5020407@u.washington.edu> In-Reply-To: <20050720160505.M44199@wolf.pjkh.com> References: <159426995.20050721011157@arax.md> <20050720160505.M44199@wolf.pjkh.com>
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Please bottom post next time. Philip Hallstrom wrote: > Never used it, but RT always seems to get good praise... > > http://www.bestpractical.com/rt/ > > On Thu, 21 Jul 2005, Cezar Fistik wrote: > >> Dear group, >> >> Sorry for OT, but I'm sure someone in this group can help me. I'm >> looking for an open source helpdesk/call tracking application for use >> in an ISP customer support dept. We need something that will allow us >> to register all incomming calls, to assign tasks to different >> admnis/engineers according to customer's problem, to be able to see >> the status of each opened issue and so on. Nothing unusual. >> >> I made a search and found a number of such applications, but there are >> so many...it wouldn't be possible to test all of them. So please just >> tell me what you are using and how would you rate it. >> >> Thank you very much. >> -- >> Best regards, >> Cezar mailto:cezar@arax.md > Try WREQ <http://www.math.duke.edu/~yu/wreq/>. It's a really nice web interface that has everything that you're looking for I think. I use it at my work and it's free, so yeah... -Garrett
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