Date: Wed, 20 Jul 2005 23:53:47 -0700 From: Garrett Cooper <youshi10@u.washington.edu> To: freebsd-questions@freebsd.org Subject: Re: OT: Helpdesk/Call tracking software (now VERY off topic) Message-ID: <42DF467B.1000504@u.washington.edu> In-Reply-To: <42DF0BAA.7040001@atopia.net> References: <159426995.20050721011157@arax.md> <20050720160505.M44199@wolf.pjkh.com> <42DF0BAA.7040001@atopia.net>
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Matt Juszczak wrote: > While I'm here, anyone know something that can integrate with LDAP to > pull customer info? Of course the tickets would be stored in MySQL, > etc.... but a way to search for customers, etc. via ldap would be awesome > > Philip Hallstrom wrote: > >> Never used it, but RT always seems to get good praise... >> >> http://www.bestpractical.com/rt/ >> >> On Thu, 21 Jul 2005, Cezar Fistik wrote: >> >>> Dear group, >>> >>> Sorry for OT, but I'm sure someone in this group can help me. I'm >>> looking for an open source helpdesk/call tracking application for use >>> in an ISP customer support dept. We need something that will allow us >>> to register all incomming calls, to assign tasks to different >>> admnis/engineers according to customer's problem, to be able to see >>> the status of each opened issue and so on. Nothing unusual. >>> >>> I made a search and found a number of such applications, but there are >>> so many...it wouldn't be possible to test all of them. So please just >>> tell me what you are using and how would you rate it. >>> >>> Thank you very much. >>> -- >>> Best regards, >>> Cezar mailto:cezar@arax.md >> Uhm... LDAP info for customers...?! Why not just find a system, commit someone to modifying it, and then patch each release as necessary? Shouldn't be incredibly difficult for PHP/CGI based systems based on the fact that a lot of stuff LDAP related can be relayed through CGI at least, and I'm sure through PHP as well. -Garrett
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