Date: Wed, 23 Feb 2005 06:11:50 -0600 From: Eric F Crist <ecrist@secure-computing.net> To: Mark Jayson Alvarez <jay2xra@yahoo.com> Cc: freebsd-questions@freebsd.org Subject: Re: recommended trouble ticketing system Message-ID: <485941fab624be7c3117eb336643a3c5@secure-computing.net> In-Reply-To: <20050223091616.5202.qmail@web51603.mail.yahoo.com> References: <20050223091616.5202.qmail@web51603.mail.yahoo.com>
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On Feb 23, 2005, at 3:16 AM, Mark Jayson Alvarez wrote: > Hi, > I'm looking for a software that we can use for > trouble ticketing system. We are using Open Ticket > Request System(OTRS) before but my superiors, told me > that I can search for another better software for this > purpose. Can you suggest me some of the trouble > ticketing systems you have used before aside from OTRS > and if there's any problem you have encountered using > it or its advantages over OTRS. I did a quick search > on google and freebsd ports and found Request > Tracker(RT), also Trouble Ticket System from > Freshmeat, and lastly WebTTS, but I'm having a hard > time deciding which one to use. Suggestions are very > much welcome. > > Thanks! I strongly recommend eGroupware, available in ports (/usr/ports/deskutils/egroupware). It does a lot more than TTS, but we use it for a few clients and they love it. HTH _______________________________________________________ Eric F Crist "I am so smart, S.M.R.T!" Secure Computing Networks -Homer J Simpson
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