Date: Thu, 27 Dec 2001 08:20:36 +0100 From: Andreas Klemm <andreas@freebsd.org> To: "webform@paypal.com" <webform@paypal.com>, expectationsnotmet-67@paypal.com Subject: Re: Other:I:P:N:O: (KMM15982511V9911L0KM) Message-ID: <20011227072036.GD46822@titan.klemm.gtn.com> In-Reply-To: <200112262341.fBQNfTx00778@smtp-in.sc5.paypal.com> References: <200112262341.fBQNfTx00778@smtp-in.sc5.paypal.com>
next in thread | previous in thread | raw e-mail | index | archive | help
[-- Attachment #1 --] Dear Customer Service, as I stated out I want to stop the whole transaction and close my account at your organization, because you charged me $ 1.94 without my confirmation. After this I lost trust in you completely. Thats no serious behaviour. Please confirm, that you removed all my data. Andreas /// On Wed, Dec 26, 2001 at 03:41:29PM -0800, webform@paypal.com wrote: > Dear Andreas, > > Thank you for contacting PayPal. > > I apologize for any inconvenience this has caused you. > International members must register and confirm a credit card in order to > send money through the PayPal service. PayPal requires card confirmation > so that we can ensure that the PayPal system is the safest online payment > system possible. > > If you have already registered a credit card, then click on the "Confirm > Membership" link in your Account Overview and follow the instructions to > confirm your card. > > For confirmation purposes, PayPal will charge your credit card $1.95. The > charge will accompany a unique, randomly generated 4-digit Confirmation > Number. > > Check your online or physical credit card statement. If you have online > access to your bank account, it usually takes approximately 2-3 business > days for the PayPal Confirmation Number to appear, depending on your > issuing bank. If you do not have online access to your statement, then > wait until you receive your physical statement in the mail to check your > 4-digit unique PayPal Confirmation Number. > > Log into your PayPal Account and click on the link entitled "Confirm > Membership" under the Account Activation box. You will be asked to enter > the 4-digit PayPal Confirmation Number displayed on your credit card > statement. > > Note: PayPal strongly discourages users from calling their credit card > companies in order to obtain PayPal Confirmation Numbers before receiving > their monthly statement in the mail. If PayPal receives a complaint from > Visa, MasterCard, Discover, American Express, or a card issuer regarding a > phone call to your credit card company to obtain PayPal Membership Numbers, > your PayPal Account will be permanently closed. > > For a visual display of how to find the card verification number, follow > these steps: > > 1. Log into your PayPal Account at www.paypal.com. > > 2. Click on the "Profile" link at the top of the page. > > 3. Click on the "Credit Card" link on the left of the page. > > 4. Click on the "Edit" button. On the next page click on the blue link > titled "Card Verification Number". > > 5. A visual display of the back of a credit card will show you the > location of the card verification number for your card. For American > Express, a visual display of the front of a credit card will show you the > location of the card verification number. > > If you have had difficulty confirming your card through Random Debit, we > can manually confirm your card. If you would like to confirm your card > through our manual process, please fax us the following information: > > 1. A cover page stating: Attention-International Account Manual > Verification. To ensure that we can identify your account, include your > name and the email address you have attached to your account on this cover > page. > > 2. A copy of a photo ID with your name. > > 3. A copy of your card statement that shows at least the last 4 digits of > your card. > > 4. A copy of the front and back of the credit card. > > Please fax this information to (402) 935-2237. > > We appreciate your patience and cooperation during this process. It may > take up to 10 business days to review the information that you have > provided. We will contact you after we have reviewed your documentation. > > I looked into your account and was unable to find any transaction > initiated. It is possible that you may have forgotten to submit your > payment on the confirmation page. To check this, click the History subtab > and see if there is a record of the transaction. If there is no record, > then the transaction did not take place. You can create a new transaction > by clicking the Send Money tab. Be sure to completely fill out the secure > form and hit the "Continue" button at the bottom of the form. This will > bring up a confirmation form. Click the "Send Money" button to complete > this transaction. > > The specific sending limit applied to your account is dependant upon the > amount of information that can be verified before you complete the > Membership Confirmation process. If some information cannot be verified > with your credit card issuing bank, you will receive a lower limit until > you are able to successfully complete the Membership Confirmation process. > Once you have completed the Membership Confirmation process, your sending > limit will be unlimited, subject to the credit available on the card. > > If you have any further questions, please feel free to contact us again. > > Sincerely, > Nancy > PayPal Customer Service > =========================================== > We at PayPal would like to know how well this response accommodated your > request. Click on the appropriate link to send your feedback. We welcome > your comments. > > If this email exceeded your expectations: > mailto:expectationsexceeded@paypal.com > > If this email met your expectations: > mailto:expectationsmet@paypal.com > > If this email did not meet your expectations: > mailto:expectationsnotmet-67@paypal.com > > Thank you for your feedback. > =========================================== > > > Original Message Follows: > ------------------------- > > Form Message > email address: andreas@FreeBSD.org > first name: Andreas > last name: Klemm > account type: personal > verification status: Unverified > activity level: other > date established: 12/26/01 > country type: Germany > rc: no > message type: secure webform > message ID: Other:I:P:N:O: > customer message: Subject: 'You charged me $1.94 without my confirmation, > want to cancel transaction and remove my account immediately' > Message: 'I want to cancel my account and the whole transaction > of $50 to the FreeBSD foundation. Give me $1.94 back > immediately latest date is December 31th 2001 ! > > Reason: You charged me $ 1.94 without my confirmation ! > > I only pressed a continue button (not a confirmation button > to be charged a certain amount of money). On that page you > claimed, that transactions below $100 don't need paypal card. > > After having to press continue I got the 1st time the info > that I'll be charged $ 1.94. > > I immediately cancelled, but got the mail that I have > been charged. > > I'm loosing trust with your company. Give money back, > delete my account andreas@freebsd.org and remove all my > personal data and don't sell it !' > > > > -- Andreas Klemm - Powered by FreeBSD Need a magic printfilter today ? http://www.apsfilter.org/ Songs from our band >> 64Bits << http://www.64bits.de Inofficial band pages with add-on stuff http://www.apsfilter.org/64bits.html [-- Attachment #2 --] -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.0.6 (FreeBSD) Comment: Weitere Infos: siehe http://www.gnupg.org iD8DBQE8KsvEd3o+lGxvbLoRAlPLAKCaufHN6oukj4W1EY1Mj4DU8BgZEgCePivp kYpMOGA9dOn3+FttSYtb0yQ= =V3A1 -----END PGP SIGNATURE-----
Want to link to this message? Use this URL: <https://mail-archive.FreeBSD.org/cgi/mid.cgi?20011227072036.GD46822>