Date: Wed, 20 Jul 2005 23:48:34 -0400 From: Hornet <hornetmadness@gmail.com> To: Matt Juszczak <matt@atopia.net> Cc: Cezar Fistik <cezar@arax.md>, freebsd-questions@freebsd.org Subject: Re: OT: Helpdesk/Call tracking software (now VERY off topic) Message-ID: <f42935a60507202048733b93f5@mail.gmail.com> In-Reply-To: <42DF0BAA.7040001@atopia.net> References: <159426995.20050721011157@arax.md> <20050720160505.M44199@wolf.pjkh.com> <42DF0BAA.7040001@atopia.net>
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On 7/20/05, Matt Juszczak <matt@atopia.net> wrote: > While I'm here, anyone know something that can integrate with LDAP to > pull customer info? Of course the tickets would be stored in MySQL, > etc.... but a way to search for customers, etc. via ldap would be awesome http://www.otrs.org >=20 > Philip Hallstrom wrote: >=20 > > Never used it, but RT always seems to get good praise... > > > > http://www.bestpractical.com/rt/ > > > > On Thu, 21 Jul 2005, Cezar Fistik wrote: > > > >> Dear group, > >> > >> Sorry for OT, but I'm sure someone in this group can help me. I'm > >> looking for an open source helpdesk/call tracking application for use > >> in an ISP customer support dept. We need something that will allow us > >> to register all incomming calls, to assign tasks to different > >> admnis/engineers according to customer's problem, to be able to see > >> the status of each opened issue and so on. Nothing unusual. > >> > >> I made a search and found a number of such applications, but there are > >> so many...it wouldn't be possible to test all of them. So please just > >> tell me what you are using and how would you rate it. > >> > >> Thank you very much. > >> -- > >> Best regards, > >> Cezar mailto:cezar@arax.md > >> > >> > >> _______________________________________________ > >> freebsd-questions@freebsd.org mailing list > >> http://lists.freebsd.org/mailman/listinfo/freebsd-questions > >> To unsubscribe, send any mail to > >> "freebsd-questions-unsubscribe@freebsd.org" > >> > > _______________________________________________ > > freebsd-questions@freebsd.org mailing list > > http://lists.freebsd.org/mailman/listinfo/freebsd-questions > > To unsubscribe, send any mail to > > "freebsd-questions-unsubscribe@freebsd.org" > > > > > > !DSPAM:42ded945986391657816232! >=20 >=20 > _______________________________________________ > freebsd-questions@freebsd.org mailing list > http://lists.freebsd.org/mailman/listinfo/freebsd-questions > To unsubscribe, send any mail to "freebsd-questions-unsubscribe@freebsd.o= rg" >
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