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Date:      Wed, 21 Jun 2000 08:36:42 -0400 (EDT)
From:      Jim Sander <jim@federation.addy.com>
Cc:        freebsd-isp@FreeBSD.ORG
Subject:   RE: Web tracking software
Message-ID:  <Pine.BSF.4.10.10006210824440.43139-100000@federation.addy.com>
In-Reply-To: <NIEBLEDADLBOBAJFKPHDMEHICAAA.troy@picus.com>

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> ** What suggestions do y'all have?  Horror stories?  Good products?

   We run Analog (http://analog.cx/) with great success.

   We *used* to run WebTrends on a dedicated NT box. Definitely a horror
story- that one machine gave us more trouble than the 10 BSD servers
it was analysing reports for. That's probably as much MS's fault though.

   Still, after more than a year listening to their support staff tell me
that I needed more memory and more processor (despite the fact that
neither was being heavily used) I finally got in contact with a real
programmer there who told me basically "Yeah, real-time analysis has some
bugs- turn it off" which of course fixed the problem, while removing the
greater part of the functionality I needed.

   WT reports tend to track things that simply are not reliable
(click-path and the infamous "user session" concepts) and does a
questionable job at even that. Comparing a WT generated report to an
analog report (or a grep -c on the raw log) yielded a lot of unexplainable
differences. My personal advice is to avoid webtrends like the plague- it
may work for some situations, but definitely not the one I'm in.

-=Jim=-




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