Date: Mon, 24 Apr 1995 01:35:58 +0200 From: Julian Howard Stacey <Julian.H.Stacey@regent.e-technik.tu-muenchen.de> To: "Jordan K. Hubbard" <jkh@freefall.cdrom.com> Cc: Julian Howard Stacey <jhs@regent.e-technik.tu-muenchen.de>, velte@cdrom.com, current@freefall.cdrom.com Subject: Re: A Scenario for FreeBSD Commercial Support Message-ID: <199504232336.BAA20064@vector.eikon.e-technik.tu-muenchen.de> In-Reply-To: Your message of "Sat, 22 Apr 1995 01:14:49 %2B0200." <24265.798506089@freefall.cdrom.com>
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> From: "Jordan K. Hubbard" <jkh@freefall.cdrom.com>
> I don't much like this idea.
...
> "Sorry, you're out of date. You need to upgrade your entire shop
> and fix what isn't broken before we'll help you with your problem."
No that's Not how it would work, you missed out my original :
- "for free"
- basic boot support only (no advanced free support)
you also added "entire shop",
you thus massively misunderstood what I suggested, so I'll re-state it:
"Sorry, you're out of date. You need to upgrade the machine you are exhibiting
the basic fail-to-boot problem on if you want to receive Free support"
If a company wants corporate wide support of advanced problems, there's no way
WC could possibly provide that for Free !
What I suggest is thet WC Inc might like to establish a Basic support net
for first time boot people, to encourage production of 4 releases per year,
to create revenue for them to subsidise Release Engineer, + Support staff.
---
Julian Stacey <jhs@freebsd.org> Tel. +49 89 268616. Fax Modem: 2608126
Vector Systems Ltd: an Internet, Unix & C systems consultancy.
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