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Date:      Thu, 28 May 1998 11:21:01 -0400
From:      Dennis <dennis@etinc.com>
To:        Luiz de Barros <luiz@nlink.com.br>, isp@FreeBSD.ORG
Subject:   Re: Cabling problems with etinc?
Message-ID:  <199805281523.LAA02497@etinc.com>
In-Reply-To: <Pine.BSF.3.96.980528091535.29261A-100000@mirage.nlink.com. br>

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At 09:34 AM 5/28/98 -0300, Luiz de Barros wrote:
>Dear ALL,
>
>We purchased an Etinc 5025PQ PCI quad syncronous E1/T1/Fractional card and
>are havind a few problems putting it to work with more than 64Kbps.
>We have a 256Kbps fractional E1 link provided by the TELCO via an HDSL
>Termination Unit and a G.703 to V.35 E1 converter. 
>
>We would like to make a FreeBSD router, connecting our various networks
>and holding our connection to internet.
>
>The whole setup works fine with a cisco on the other side and IBM, Cisco
>and Cyclades routers here at our ISP (Same CSU/DSU cable, connecting the
>V.35 cable with the V.35 DTE cable from the router ). Etinc keeps saying
>it is a clable problem, CSU/DSU problem, but how does it work with any
>router?
>
>I configured etinc port to PPP, HDLC, internal, external clock, changed
>ifconfig parameters according to the manual and i am not being able to put
>the link up and IP packets going from one side to the other at 256Kbps.
>
>I purchased etinc because of good recomendations here on the list but as i
>could see, the support from etinc is not as good as it should be.  Did
>anybody already experienced any similar situation? Do i need to change
>etinc's cable?  Does anybody know of any other card that can work in this
>situation?
>
>I have heard of many other choices of Sync cards and maybe next time i
>will use another card, that can give me support to work with more than
>64Kbps. I used to recomend etinc to my friends because of its support to
>FreeBSD, a Robust system with full support from the developers, etc but
>now i am quite disappointed with etinc's support.

We cannot "support" an electrical problem, because we cannot do anything
for you over the phone. V.35 is V.35, we've sold thousands of cards, so what
can we do if you are using some hokey converter?

Get (rent/borrow/whateva) a V.35 breakout box and look at the signals to make
certain you are getting clocks on both transmit and receive. When you run
hdlccfg and there is transmit clock present, the processor will begin
sending data
so you should see transmit data. Its very simple...no clock, no data. All
the board
wants is clock to send, and it will clock in any data in the presence of
receive clock.

Dont screw around with the settings, which is why i gave up on you, because
you
dont know what they do and all you are doing is making the problem more
difficult
to debug. With a CSU  you use external clock, period.

Unfortunatly most people in this business dont understand datacomm, and
this kind
of problem requires skills on your end. If you cant do it, find someone who
can. I can't
do it on the phone.

Dennis

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