Date: Thu, 30 May 2002 11:05:28 -0500 (CDT) From: Jason P Holland <jholland@cs.selu.edu> To: Lord Raiden <raiden23@netzero.net> Cc: freebsd-questions@FreeBSD.ORG Subject: Re: Trouble Ticket Tracking?? Message-ID: <Pine.LNX.4.44.0205301103510.8681-100000@cs.selu.edu> In-Reply-To: <4.2.0.58.20020528112651.009569e0@pop.netzero.net>
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i use Request Tracker. http://bestpractical.com/rt/ its perl based, has a decent web interface, db backend, access control, lots of other features. jason > Hi all. I'm going to be needing to start a ticket tracking system here > soon so we can track all of the requests for changes to the IS cluster, > results, if it was resolved, repairs to computers, the networks, etc. Our > network is getting big enough now that I need a pro-active way to track all > changes and updates to the network much better than my current system. > > Anyone got any good suggestions? > - The Raiden Knows > > "Remember amateurs built the ark -- professionals built the Titanic." - > Unknown > > "Just when you think you have life figured out and all is going well, watch > your step, for you are about to fall." - Ancient Proverb > > To Unsubscribe: send mail to majordomo@FreeBSD.org > with "unsubscribe freebsd-questions" in the body of the message > To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message
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