Date: Mon, 22 Mar 1999 16:50:14 +0000 From: Damian Hamill <damian@cablenet.net> To: Michael Slater <mikey@iexpress.net.au>, freebsd-isp@freebsd.org Subject: Re: Support Blues Message-ID: <36F674C6.11BED0E5@cablenet.net> References: <Pine.BSF.3.96.990322170849.28439C-100000@atlas.iexpress.net.au>
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Michael Slater wrote: > > Hi, > After yet another relentless day providing phone support to one > clueless idiot after another, i was wondering if anyone had ever attemtped > the document cases of overworked and frustrated tech support staff blowing > their brains out after having to put up with "My Computer's broken.. It > says the pipeline burst" or It worked fine at XYZ ISP, what's wrong with > your service".. Some of the !@#$ we hear on a day to day basis is nothing > short of ridiculous.. Makes me wonder why some people buy a computer at > all. Part and parcel of the business I'm afraid, at least it used to be for us. We are now moving to outsource tech support. We run such a reliable service :-) (based on FreeBSD of course) that our support burden is minimal and doesn't justify the staff, who end up doing lots of other things instead. Most support is clueless newbies that can be handled by the generic support offered by support houses. Other than that we encourage stupid and troublesome users to leave us and open an account with one of the major providers and let their support departments educate them (if possible) for the next few years. > > Michael Slater > Internet Express > Perth, Western Australia PS And we all thought you Ozzies were so laid back and relaxed as to be near horizontal, nip down the beach mate and chill out!! :-) regards damian -- * Damian Hamill M.D. damian@cablenet.net * CableNet & The Landscape Channel * http://www.cablenet.net/ http://www.landscapetv.com/ To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-isp" in the body of the message
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