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Date:      Thu, 28 May 1998 14:22:39 -0300 (EST)
From:      Luiz de Barros <luiz@nlink.com.br>
To:        Dennis <dennis@etinc.com>
Cc:        isp@FreeBSD.ORG
Subject:   Re: Cabling problems with etinc?
Message-ID:  <Pine.BSF.3.96.980528141331.7871B-100000@mirage.nlink.com.br>
In-Reply-To: <199805281523.LAA02497@etinc.com>

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Dear Dennis and All,

What i cannot undertand is WHY this CSU works with Cisco, IBM, Cyclades
Router but not with etinc.  Isn't it a quite strange "Electrical problem"?
I will try to get a V.35 breakout box with the Telco and see what i get.

Luiz


On Thu, 28 May 1998, Dennis wrote:

> At 09:34 AM 5/28/98 -0300, Luiz de Barros wrote:
> >Dear ALL,
> >
> >We purchased an Etinc 5025PQ PCI quad syncronous E1/T1/Fractional card and
> >are havind a few problems putting it to work with more than 64Kbps.
> >We have a 256Kbps fractional E1 link provided by the TELCO via an HDSL
> >Termination Unit and a G.703 to V.35 E1 converter. 
> >
> >We would like to make a FreeBSD router, connecting our various networks
> >and holding our connection to internet.
> >
> >The whole setup works fine with a cisco on the other side and IBM, Cisco
> >and Cyclades routers here at our ISP (Same CSU/DSU cable, connecting the
> >V.35 cable with the V.35 DTE cable from the router ). Etinc keeps saying
> >it is a clable problem, CSU/DSU problem, but how does it work with any
> >router?
> >
> >I configured etinc port to PPP, HDLC, internal, external clock, changed
> >ifconfig parameters according to the manual and i am not being able to put
> >the link up and IP packets going from one side to the other at 256Kbps.
> >
> >I purchased etinc because of good recomendations here on the list but as i
> >could see, the support from etinc is not as good as it should be.  Did
> >anybody already experienced any similar situation? Do i need to change
> >etinc's cable?  Does anybody know of any other card that can work in this
> >situation?
> >
> >I have heard of many other choices of Sync cards and maybe next time i
> >will use another card, that can give me support to work with more than
> >64Kbps. I used to recomend etinc to my friends because of its support to
> >FreeBSD, a Robust system with full support from the developers, etc but
> >now i am quite disappointed with etinc's support.
> 
> We cannot "support" an electrical problem, because we cannot do anything
> for you over the phone. V.35 is V.35, we've sold thousands of cards, so what
> can we do if you are using some hokey converter?
> 
> Get (rent/borrow/whateva) a V.35 breakout box and look at the signals to make
> certain you are getting clocks on both transmit and receive. When you run
> hdlccfg and there is transmit clock present, the processor will begin
> sending data
> so you should see transmit data. Its very simple...no clock, no data. All
> the board
> wants is clock to send, and it will clock in any data in the presence of
> receive clock.
> 
> Dont screw around with the settings, which is why i gave up on you, because
> you
> dont know what they do and all you are doing is making the problem more
> difficult
> to debug. With a CSU  you use external clock, period.
> 
> Unfortunatly most people in this business dont understand datacomm, and
> this kind
> of problem requires skills on your end. If you cant do it, find someone who
> can. I can't
> do it on the phone.
> 
> Dennis
> 


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