Date: Sat, 18 Jan 1997 14:04:34 -0500 From: Joel Ray Holveck <joelh@gnu.ai.mit.edu> To: taob@risc.org Cc: giles@nemeton.com.au, jkh@time.cdrom.com, andrsn@andrsn.stanford.edu, hasty@rah.star-gate.com, msmith@atrad.adelaide.edu.au, chat@freebsd.org Subject: Re: FreeBSD into larget corp. environment? Message-ID: <199701181904.OAA21940@kropotkin.gnu.ai.mit.edu> In-Reply-To: <Pine.BSF.3.95.970118135408.12692B-100000@alpha.risc.org> (message from Brian Tao on Sat, 18 Jan 1997 13:57:20 -0500 (EST))
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> On Sat, 18 Jan 1997, Giles Lean wrote: >> I'm very dubious -- this is fine for the -xyz option is wrong in the >> manual page, but not so good for "my fileserver has rebooted three >> times today". Try telling the Operations Manager "I've mailed the >> problem report off ...". > That's why we need a proper trouble ticketing system and a defined > problem escalation policy. If the phone tech can't solve it within an > hour, it goes to 2nd level. If they can't solve it within 4 hours, it > goes to a "software engineer" (or whatever would pass as an S.E. in > this imaginary organization). If another four hours pass, wake up the > gurus. If after a 24-hour period, absolutely no headway has been > made, I guess we can give the customer Jordan's home phone number. ;-) Ever seen GNATs? -- http://www.wp.com/piquan --- Joel Ray Holveck --- joelh@gnu.ai.mit.edu All my opinions are my own, not the FSF's, my employer's, or my dog's. Fourth law of computing: Anything that can go wro .signature: segmentation violation -- core dumped
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