Date: Fri, 5 Jun 2009 18:27:38 +0200 (CEST) From: Wojciech Puchar <wojtek@wojtek.tensor.gdynia.pl> To: Steve Bertrand <steve@ibctech.ca> Cc: Mark Hartkemeyer <hartkemd@gmail.com>, Modulok <modulok@gmail.com>, Bill Moran <wmoran@potentialtech.com>, freebsd-questions@freebsd.org Subject: Re: ISP questions Message-ID: <alpine.BSF.2.00.0906051824370.84073@wojtek.tensor.gdynia.pl> In-Reply-To: <4A2925AA.4030909@ibctech.ca> References: <4096aedd0906040923p6288e319ia083f47c7ccc29e1@mail.gmail.com> <64c038660906042034v43b340c6jf1e001ac9941f1f6@mail.gmail.com> <4A2920F5.7040504@ibctech.ca> <20090605095038.7ab14b7b.wmoran@potentialtech.com> <4A2925AA.4030909@ibctech.ca>
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> You are absolutely right, and I'm glad you pointed that out. Even I will > admit to not minding hanging on the phone a few extra minutes with a > calm, polite user (no matter how 'green' they are) if they do what I say > (without click-click-clicking in the background) throughout the > troubleshooting process. To be honest i just don't know windows much so i can't help much. > We *always* will be up front and honest if we (or any of our wholesalers > or intermediaries) are having issues (that we know about). And that's right. Same if WE have/had problems we simply tell clients the truth. > It's the users who scream and bitch and claim "it hasn't worked for a > month!", Simply answer "why didn't you call month ago? As you called now, i count this as problem started today".
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