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Date:      Sun, 23 Jan 2000 17:56:14 -0800 (PST)
From:      John Polstra <jdp@polstra.com>
To:        bugs@freebsd.org
Subject:   Please answer PRs politely or not at all
Message-ID:  <200001240156.RAA20055@vashon.polstra.com>
In-Reply-To: <200001231120.DAA49437@freefall.freebsd.org>
References:  <200001231120.DAA49437@freefall.freebsd.org>

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> The following reply was made to PR misc/16310; it has been noted by GNATS.
> 
> From: Ruslan Ermilov <ru@ucb.crimea.ua>
> To: amesbury@uswest.net
> Cc: freebsd-gnats-submit@FreeBSD.ORG
> Subject: Re: misc/16310: Installation crashes with error "a signal 11 was caught"
> Date: Sun, 23 Jan 2000 13:18:59 +0200
> 
>  Why don't you guys see the ERRATA first? :-(

People, if you aren't in the mood to give a courteous reply to a PR
then please don't respond to it at all.  The originator of this PR
obviously went to a lot of trouble to provide a detailed bug report.
Yes, he forgot to check the ERRATA.TXT file, but that's a common
mistake and an easy one to make.  The printed installation guide that
comes with the CD doesn't even mention ERRATA.TXT.

The originator bought the CD, tried a very basic function, and it
didn't work.  He was trying to help us by reporting it.  Don't slap
him in the face for that.  It makes the whole project look bad, and it
can turn a budding FreeBSD advocate into a detractor.

I don't mean to single Ruslan out -- he's not a frequent offender
and he was probably just sick of answering this question over and
over.  Just try to remember, no reply at all is much better than a
rude reply.

Thank you,
John Polstra
Member of the FreeBSD core team


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