Date: Thu, 24 Feb 2005 09:05:40 -0500 From: Tom Trelvik <ttt@cwru.edu> To: Mark Jayson Alvarez <jay2xra@yahoo.com> Cc: freebsd-questions@freebsd.org Subject: Re: recommended trouble ticketing system Message-ID: <421DDF34.6030806@cwru.edu> In-Reply-To: <20050223091616.5202.qmail@web51603.mail.yahoo.com> References: <20050223091616.5202.qmail@web51603.mail.yahoo.com>
next in thread | previous in thread | raw e-mail | index | archive | help
RT is wonderful, it does an excellent job managing information and emails, and is very customizable. If you want it to display something it normally wouldn't, you can query it's MySQL db yourself to generate the reports/stats you're interested in, or even modify it's main page to display information a program you wrote collects. Tom Mark Jayson Alvarez wrote: > Hi, > I'm looking for a software that we can use for > trouble ticketing system. We are using Open Ticket > Request System(OTRS) before but my superiors, told me > that I can search for another better software for this > purpose. Can you suggest me some of the trouble > ticketing systems you have used before aside from OTRS > and if there's any problem you have encountered using > it or its advantages over OTRS. I did a quick search > on google and freebsd ports and found Request > Tracker(RT), also Trouble Ticket System from > Freshmeat, and lastly WebTTS, but I'm having a hard > time deciding which one to use. Suggestions are very > much welcome. > > Thanks! > > > > __________________________________ > Do you Yahoo!? > Yahoo! Mail - Find what you need with new enhanced search. > http://info.mail.yahoo.com/mail_250 > _______________________________________________ > freebsd-questions@freebsd.org mailing list > http://lists.freebsd.org/mailman/listinfo/freebsd-questions > To unsubscribe, send any mail to "freebsd-questions-unsubscribe@freebsd.org"
Want to link to this message? Use this URL: <https://mail-archive.FreeBSD.org/cgi/mid.cgi?421DDF34.6030806>