Date: Thu, 18 Apr 2002 23:33:35 -0500 From: mattb <mattb@houston.rr.com> To: questions@FreeBSD.ORG Subject: (HELP)Help Desk Solution Message-ID: <3CBF9E1F.2070401@houston.rr.com> References: <F32jZizvMAXaRYBNS0100002106@hotmail.com>
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Hello, Does anyone run a helpdesk package on freebsd? We are in the process of implementing a new ERP system and we are losing some end user administration folks to the ERP effort. We do not have a true Help Desk system as it is and now with a shortage of user support personnel we need something to keep all of our ducks in a row. Does anyone have some recommendations for Ticket/knowledgebase accounting of end luser inquiries? (php + MySQL + apache blah). All we are looking for is something simple. For example: Joe Luser needs some files restored so he would goto a url on an internal web server and issue a work order, priority (everyone is highest right), description etc. Thanks for any responses. Matt Bettinger To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message
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