Date: Thu, 1 Apr 2004 16:25:22 +0200 From: Stijn Hoop <stijn@win.tue.nl> To: Paul Robinson <paul@iconoplex.co.uk> Cc: Kris Kennaway <kris@obsecurity.org> Subject: Re: Removing the freebsd-config list Message-ID: <20040401142522.GJ746@pcwin002.win.tue.nl> In-Reply-To: <1080826265.406c19999b128@mail.servitor.co.uk> References: <20040401061016.GA62958@xor.obsecurity.org> <1080824677.406c1365cfd14@mail.servitor.co.uk> <20040401132026.GA69240@xor.obsecurity.org> <1080826265.406c19999b128@mail.servitor.co.uk>
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On Thu, Apr 01, 2004 at 02:31:05PM +0100, Paul Robinson wrote:
> Quoting Kris Kennaway <kris@obsecurity.org>:
> > Yes, because people are mistakenly asking support questions that are
> > going unanswered.
>=20
> I could be a pedant and point out that happens in questions@ as well. :-)
But for entirely different reasons.
> > > What is the gain in it's removal?
> >=20
> > They'll hopefully keep looking at the list of mailing lists and figure
> > out that questions@ is where they should send it.
>=20
> Perhaps we just need a better description of the list and make it clearer
> where support queries go. We should not be deleting a list we know we
> probably need, but instead be re-asserting its true purpose.
Nice idea but it probably doesn't work. Unless you expect that a large volu=
me
of mail is going to arrive here (which I really doubt).
> > That's what the list is ostensibly for, but the users are seeing
> > "freebsd-config" and thinking something different. If there's still
> > interest in the subject, the mailing list should at least be renamed
> > to something more obviously not about technical support :)
>=20
> I can't think of a better name. I tell you what, I'll start answering
> support queries with a boilerplate "go to -questions@" response, let's gi=
ve
> it a couple of months and see where it goes.
That's what has happened in the last year or so -- check the archives.
I'm with Kris, removing this list will do more good for newbies.
freebsd-config-mgmt@ or something like that sounds far less likely to attra=
ct
generic support questions.
--Stijn
--=20
"Well," Brahma said, "even after ten thousand explanations, a fool is
no wiser, but an intelligent man requires only two thousand five
hundred."
-- The Mahabharata.
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