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Date:      Wed, 29 Nov 2000 21:01:29 -0700
From:      Brett Glass <brett@lariat.org>
To:        Bill Woods <bwoods2@uswest.net>
Cc:        webmaster@wmptl.com, freebsd-mobile@freebsd.org
Subject:   Re: Here is what IBM thinks about using FreeBSD on their newer Thinkpads
Message-ID:  <4.3.2.7.2.20001129205937.043ff770@localhost>
In-Reply-To: <Pine.BSF.4.21.0011291710180.60600-100000@alpha.gplsucks.or g>
References:  <4.3.2.7.2.20001129110537.0498b6c0@localhost>

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At 06:12 PM 11/29/2000, Bill Woods wrote:

>Hmmmm....Their service has been REAL good to me, the basically replaced my
>whole laptop when I spilled coffee on it, and it dident cost me a dime, it
>was warreentee(sp), 

Interesting. On mine, they tried to charge me hundreds of dollars for
replacing trivial plastic parts that were scuffed but didn't
really need fixing.

>also on my other 600e, when my baby boy ripped the
>keys off and broke the springs, they replaced the keyboard, in
>warreentee. They shipped me a shipping box, and in 7 days I had my
>repaired units........

Seven days is far too long when you're relying on a laptop. Especially
when the system is shipped in and out via an overnight courier. This
means that they dawdled for 5 days....

--Brett



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