Date: Wed, 28 Nov 2001 09:56:40 -0800 From: Edwin Culp <eculp@EnContacto.Net> To: John Von Essen <john@essenz.com> Cc: isp@freebsd.org, hardware@freebsd.org Subject: Re: fnord-430/SuperMicro P3TDE6/ServerWorks SS III HE Super LIght Message-ID: <1006970200.3c05255835ec3@Mail.SavvyWorld.Net> In-Reply-To: <B82A8A86.1B20%john@essenz.com> References: <B82A8A86.1B20%john@essenz.com>
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John, Thank you so much for your reply. Your offer is what I expected from Fnord Systems and I have received the exact opposite. I unfortunately paid cash in advance. The even took 10 days extra because they claimed that their bank hadn't released the funds, before ordering the parts of the server. I even had to put up my credit card with Kingston to get them to ship the two chips. I am going to do the following, get two more chips 256 or 512 to be sure that it isn't the ram. Upgrade the bios to eliminate that option. Then if I can't get Fnord to fulfill their warranty, I will take you up on your offer and direct all my future business your way. Thanks, again. ed Quoting John Von Essen <john@essenz.com>: | Well, my company sells server systems very similar to that of Fnord. From | what I can tell, they are not fulfilling their "2 Year Warranty". Obviously | the hardware is defective. If you paid with a credit card, you can have | your | card company refund the money for failure to return defective items. | | Otherwise, I would EMAIL supermicro Tech support. You cant call, but email | will work. I think it is support@supermicro.com. Give them all the specs. | They test their hardware for linux and freebsd now, so they might help. It | is possible that it is a bad board. | | If you get nowhere, I can offer the following help. We use those same | chassis's. I can supply you with new "guts" to get you up and running. Guts | being, a new ServerWorks mainboard. We use the TYAN 2518, which uses Reg. | ECC PC133 SDRAM and ServerWorks. These boards work great on FreeBSD. You | can | keep your processors and memory, as long as they are okay, which they | probably are. | | Best of luck... | | If you want to copy this to freebsd list, go ahead. | | | | John Von Essen | President, Essenz Consulting (www.essenz.com) | EMAIL: john@essenz.com | DIRECT PHONE: (800) 248-1736 | International: +01 814 861 0922 | | | on 11/28/01 12:22 PM, eculp@EnContacto.Net wrote: | | > John, | > | > That is what I have been trying to do but to not loose even more time | > I am trying to fix the problem. It has, I think, to be fixable:-) | > | > Fnord service has gone from bad to impossible. They are great at passing | > the buck on everything and will not except responsibility for anything. | > They won't even answer their emails. | > | > I see you are a consultant also, I would definately not recommend fnord | to | > you, | > although the box is well built and, IMO, with great components and a | > reasonable | > price. I just don't get it unless they are about to go under. | > | > Thanks for the help, | > | > ed | > | > P.S. Would you mind if I resend this with a copy to the list, that might | > help get Fnord's attention. I actually found them from on of my | > posts for server recommendations on isp or hardward, I don't remember. | > They are/were subscribed. I've actually waited a month to do this, BTW. | > | > Quoting John Von Essen <john@essenz.com>: | > | > | This may be an obvious solution, but... | > | | > | Why don't you contact Fnord Systems and ask them why their hardware | doesn't | > | work out-of-the-box??? It seems that they did not even test it before | > | shipping... | > | | > | Otherwise... After the 840 chipset disaster with Supermicro, I have | stayed | > | away entirely from Supermicro boards. | > | | > | | > | | > | John Von Essen | > | President, Essenz Consulting (www.essenz.com) | > | EMAIL: john@essenz.com | > | DIRECT PHONE: (800) 248-1736 | > | International: +01 814 861 0922 | > | | > | | > | | > | | > | | > | on 11/28/01 10:36 AM, eculp@EnContacto.Net wrote: | > | | > | > I just bought a fnord 430 with a SuperMicro P3TDE6 motherboard with | the | > | > ServerWorks ServerSet III HE Super Light chipset. It has 2 - 1G | PC133 | > | > RG DIMM C3 128X72 VR Kingston memory chips. The problem is Signal 11 | > | > panics. It seems to be memory related. Kingston sent 2 replacement | > | > chips. I installed them and it made it noticeably worse. With the | > | > new chips I can't even get through an fsck. With the old chips | > | > I haven't been able to do a build world. I will sometimes | > | > get about halfway through. Does anyone else seen problems with | > | > a similar installation. I have been fighting with this for about | > | > four weeks now and can't make it work. | > | > | > | > It has two 3ware escalade controlers. I have current on one and | > | > release on the other and they exhibit the same symtoms. I even | > | > took the escalade controllers out and did an installation on | > | > an ide disk with no real change. | > | > | > | > Any ideas will sure be appreciated. I haven't been successful at | > | > rousting anyone at fnord for over two weeks. They delivered the | > | > machine almost a month late because they were having problems | > | > installing freebsd, their standard installation, which makes me | > | > think that they were having the same problems and rather than | > | > fixing them decided to ship:-( | > | > | > | > Has anyone else had good/bad experiences with FNord and especially | with | > | > the 430? [ http://fnordsystems.com ] | > | > | > | > Thanks, | > | > | > | > ed | > | > | > | > | > | > --- | > | > | > | > To Unsubscribe: send mail to majordomo@FreeBSD.org | > | > with "unsubscribe freebsd-hardware" in the body of the message | > | > | > | | > | | > | > | > | > | > --- | > | | --- To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-isp" in the body of the message
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