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Date:      Sat, 29 Jan 2000 12:12:02 -0800
From:      "John Purser" <johnmpurser@home.com>
To:        <chat@FreeBSD.ORG>, <freebsd-advocacy@FreeBSD.ORG>
Subject:   @home.com's e-mail problems
Message-ID:  <000301bf6a95$1b984aa0$40390918@vncvr1.wa.home.com>

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Is anyone else out there getting fed up with the periodic e-mail outages on
the @home network?  In my experience they go down about once a week.  For
the last three days my mail has come straggling in up to 12 hours after it
was sent!

While most of the @home support people don't know what OS they are running
(or why it's not running now, or why it died yesterday, or why no one in
Vancouver can connect at all, or how an entire state(s) can drop off the
network without anyone @home noticing, or ... the list goes on) I pressed
the one I was talking to today and she went and asked.  The story she came
back with was that the e-mail was handled by NT servers.

I sent an e-mail expressing my frustration and pointed out that even MS
doesn't use NT for heavy duty e-mail service.  I suggested they look into
FreeBSD as a way of upgrading their technology and reliability.

If they receive this suggestion from enough people they might start
listening.  Especially now.  Wednesday when I called in the second tier
support person I spoke to  told me that the @home e-mail was down for the
entire US and they didn't know why!  If they received multiple e-mails
suggesting FreeBSD as an alternative with helpful contacts at Yahoo, Walnut
Creek, or HotMail then we might get another large commercial user to join
the ranks!

John Purser



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