Date: Sat, 26 May 2001 01:00:05 -0700 From: "Ted Mittelstaedt" <tedm@toybox.placo.com> To: "Doug Young" <dougy@bryden.apana.org.au>, "Andrew C. Hornback" <hornback@wireco.net>, "Thomas Lau" <lkthomas@hkicable.com>, <freebsd-questions@FreeBSD.ORG> Subject: RE: Western Digital or IBM of Hard Disk are better? Message-ID: <001b01c0e5b9$dfb70d40$1401a8c0@tedm.placo.com> In-Reply-To: <008501c0e5b1$4bf20c20$8683fea9@kurley>
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I've never had a problem in the US just simply calling WD's 800 number and getting an RMA and returning the drive for warranty replacement. But, I can tell you that my experience is that they don't answer their e-mails either. I've also never returned a dead drive to a distributor from any manufacturer. If you ever get stuck with a dead WD drive again IMHO your best bet is probably going to be giving someone in the US the drive serial number and asking them to call WD's customer support and get an RMA number, then just ship the drive overseas directly to WD, and bypass the locals. (who most likely don't want to fool with returns on anything, anyway) It sounds kind of dumb to do it that way, but some of the so-called "multinational" companies here haven't really figured out how things are supposed to be done when selling overseas. IBM has, though. :-) Ted Mittelstaedt tedm@toybox.placo.com Author of: The FreeBSD Corporate Networker's Guide Book website: http://www.freebsd-corp-net-guide.com >-----Original Message----- >From: owner-freebsd-questions@FreeBSD.ORG >[mailto:owner-freebsd-questions@FreeBSD.ORG]On Behalf Of Doug Young >Sent: Friday, May 25, 2001 11:59 PM >To: Andrew C. Hornback; Thomas Lau; freebsd-questions@FreeBSD.ORG >Subject: Re: Western Digital or IBM of Hard Disk are better? > > >I've always tried to get IBMs, believing they had longer MTBF, however >I did have a 27Gb IDE drive develop bad sectors after a year. At least it >was replaced promptly (with a 45Gb one). Western Digital have always >been on my "avoid at any price" list because of numerous reports from >colleagues in OZ about warranty problems. In all cases the distributor >refused to replace dead drives stating they were "grey" imports. WD >neglected to answer any emails asking for further information so hence the >blacklisting. > > >----- Original Message ----- >From: "Andrew C. Hornback" <hornback@wireco.net> >To: "Thomas Lau" <lkthomas@hkicable.com>; <freebsd-questions@FreeBSD.ORG> >Sent: Saturday, May 26, 2001 11:23 AM >Subject: RE: Western Digital or IBM of Hard Disk are better? > > >> Thomas, >> >> I'm sorry to hear about your troubles with IBM. Personally, I prefer >their >> drives to anything else out there, bar none. However, if you are not >using >> IBM, you might want to consider Seagate or Western Digital. There was a >> rumour circulating a while back about Western Digital leaving >the consumer >> grade drive market, concentrating on production only for their OEM >> customers. >> >> I personally use Western Digital and Seagate for IDE, and inherited >Seagate >> and Conner (talk about longevity!) SCSI drives. The ones that I purchase >> anymore are IBM for either interface. >> >> --- Andy >> >> -----Original Message----- >> From: Thomas Lau >> To: freebsd-questions@FreeBSD.ORG >> Sent: Saturday, May 26, 2001 6:42 AM >> Subject: Western Digital or IBM of Hard Disk are better? >> >> >> well, I hear that WD of 5400RPM HD speed near 7200RPM, is it ture? >> and my 34.2GB IBM HD was dead, I will not trust IBM anymore >> because have problem 3times ago >> I want to use IDE. not SCSI! >> please make some suggestion, and please leave out your suggested HD of >model >> type, so it can help me to search about it, Thanks >> >> >> To Unsubscribe: send mail to majordomo@FreeBSD.org >> with "unsubscribe freebsd-questions" in the body of the message >> > > >To Unsubscribe: send mail to majordomo@FreeBSD.org >with "unsubscribe freebsd-questions" in the body of the message > To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message
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