Date: Fri, 15 Mar 2002 12:35:34 -0500 From: Daniel Frazier <dfrazier@magpage.com> To: Oscar Ricardo Silva <oscars@mail.utexas.edu> Cc: Michael Lucas <mwlucas@blackhelicopters.org>, freebsd-questions@FreeBSD.ORG Subject: Re: Web-based helpdesk apps? Message-ID: <3C9230E6.8090609@magpage.com> References: <5.1.0.14.2.20020315103358.02648d28@mail.utexas.edu>
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Oscar Ricardo Silva wrote: > At 11:10 AM 3/15/2002 -0500, Michael Lucas, you wrote: > >> Folks, >> >> I'm looking for a simple little helpdesk application for small network >> management. My ideal program would take entries over the Web, allow >> updates, assigning tickets to technicians, and so on. >> >> Does anyone know of such a thing in the ports collection, or something >> that could port easily to FreeBSD? >> > > It's not in the ports but I highly recommend Request Tracker. You can > find out more and download source at: > > <http://www.fsck.com/projects/rt/>; > I'll second the recommendation for RT. We use it here and it's become an invaluable part of our support system. -- ---------------------------------------------------------------------- Daniel Frazier <dfrazier@magpage.com> Tel: 302-239-5900 Ext. 231 Systems Administrator Fax: 302-239-3909 MAGPAGE, We Power the Internet WWW: http://www.magpage.com/ "They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety." - Benjamin Franklin, Historical Review of Pennsylvania, 1759. To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message
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