Date: Mon, 13 Apr 1998 19:56:55 -0500 (CDT) From: "Matthew D. Fuller" <fullermd@futuresouth.com> To: Sue Blake <sue@welearn.com.au> Cc: Frank Pawlak <fpawlak@execpc.com>, chat@FreeBSD.ORG Subject: Re: Project FreeBSD 98 Message-ID: <Pine.BSF.3.96.980413194627.3875C-100000@shell.futuresouth.com> In-Reply-To: <19980414090702.03034@welearn.com.au>
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On Tue, 14 Apr 1998, Sue Blake wrote: > On Mon, Apr 13, 1998 at 04:26:11PM -0500, Frank Pawlak wrote: > > > The five groups shake out like so: > > > > Documentation: > > > > Public Relations: > > > > Product positioning > > Advertising > > > > Distribution ( Customer Fullfillment ) > > > > Publications: > > > > Magazine Articles, Books, etc. > > > > Technical Support: > > Newbies: > > Welcoming > Orientation > Learning support > <big damn nice pro-newbie rant snipped> OK, here's my $0.02 on this. 1) Make a category 'Information' or whatever and stick both Tech Support and Documentation under it. Granted, these are very seperate efforts, but they're perhaps two of the closest tied efforts. The fact that we don't have a FAQ about 'How do I get the floppy into the drive?' indicated that there's been a startling lack of questions about how to do so on the tech support side. The job of the Documentation team should always be to put the Tech Support team out of business, by providing, easily available, both quick tutorials to get the users doing what they need/want to do, and in-depth articles with all the gory details. Similarly, the Tech Support team should direct attention when appropriate upon the Documentation teams efforts. I think these team have a lot to gain and little to lose by being at least partly integrated. True, this is probably a rather extreme view on the way these should be tied together. But extreme ideas are the best, since they cause the most violent agreements of disagreements. When the dust settles on this, we'll know we've got a good arrangement. 2) Perhaps ditto on PR and Publications. CAEVET: I'm not saying that I necessarily believe we SHOULD do either of these, just that they're options available. That said, count on me dipping my fingers into at least documentation, PR, and tech support. *-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-* | FreeBSD; the way computers were meant to be | * "The only reason I'm burning my candle at both ends, is * | that I haven't figured out how to light the middle yet."| * fullermd@futuresouth.com :-} MAtthew Fuller * | http://keystone.westminster.edu/~fullermd | *-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-* To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-chat" in the body of the message
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