Date: Tue, 14 Oct 1997 23:23:21 -0700 (PDT) From: "Rodney W. Grimes" <rgrimes@GndRsh.aac.dev.com> To: asami@cs.berkeley.edu (Satoshi Asami) Cc: michaelv@MindBender.serv.net, darrylo@sr.hp.com, hardware@freebsd.org Subject: Re: Assembling new machine Message-ID: <199710150623.XAA03795@GndRsh.aac.dev.com> In-Reply-To: <199710120946.CAA03910@bubble.didi.com> from Satoshi Asami at "Oct 12, 97 02:46:11 am"
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> * I really don't have any complaints with them, either, but they are > * basically in the same category as Bason. FWIW, I had to return a hard > * drive for repair to Quantum that was over a year old, but under what > * MegaHaus claimed was a two year warranty. MegaHaus said I had to > * handle it with Quantum, and the Quantum guy said that I had purchased > * an OEM drive that was only covered by a one year warranty, and that > * MegaHaus did this on a regular basis. Still, to Quantum's credit, > * they fixed it for free, anyway. > * > * If you want someone who will give you warm fuzzies, and take care of > * any complaint, no matter how minor, these may not be the best places, > * and you should be prepared to pay a little more. > > Um, what you just said above sounds very, very bad to me. I belive I > know what I'm doing (I build disk arrays for research) but I would > never buy a drive from someone who would lie about warranty. > > All IMO, of course. MegaHaus, Bason, FPE, and a thousand other ``Grey Market Dealers'' are selling you OEM drives, and/or dumped inventory when there price is _below_ the Quantum controller distribution price, plain and simple, so when you see all those disks drives at super deal prices you _ARE_ taking a risk you may not be able to get warranty service on the drive. Quantum is pretty good about dealing with this, they don't like upset customers who will bad mouth them and never buy another Quantum drive, so they do sometimes repair OEM drives purchased through the ``Grey'' channel. Seagate on the other hand well flat out tell you, no way, you have to go deal with so and so (the OEM who the drive was original sold to by Seagate) if you want warranty (OEM drives often only carry a 1 year warranty to the OEM from the manufacture.) Now you know why my disk prices tend to run 10 to 20% above what the discounters are, I buy from official Quantum listed distributors, will put the fact that thier is a 5 (or 3 if PC division disks) year warranty on the product _AND_ will go to bat for you with Qantum should warranty service be required outside the 1 year AAI warranty (all products from AAI have a return to AAI 1 year warranty, few if any questions asked.) should Qauntum not give you an RMA number on your first call to them. -- Rod Grimes rgrimes@gndrsh.aac.dev.com Accurate Automation, Inc. Reliable computers for FreeBSD
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