Date: Tue, 11 Jan 2005 03:36:09 -0800 (Pacific Standard Time) From: checkit7@smithmicro.com To: freebsd-isp@freebsd.org Subject: Re: document [Incident: 050104-000071] Message-ID: <41E3BA29.000045.00361@www.smithmicro.com>
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Since it has been four business days since we wrote to you, we will consider your incident closed until we hear from you again about it. If you did not see the response, a copy of it can be found at the top of the Discussion Thread below. If you need to update this incident with additional information, we suggest using the link at the end of this message and updating it directly. Or if you wish, click REPLY and place your message between the prompts at the end of this email. If, when replying, the prompts do not appear in the message, please copy the prompts referred to below, paste them into your MESSAGE REPLY and enter your reply between those prompts. Otherwise, we will not receive your message. ------------------------------------------------------ [==== Please enter your reply below this line ====] [==== Please enter your reply above this line ====] If your issue remains unresolved, we suggest updating this question directly on our web site at http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/acct_login.php?p_userid=freebsd-isp@freebsd.org&p_next_page=myq_upd.php&p_refno=050104-000071&p_created=1104851114 Question Reference #050104-000071 --------------------------------------------------------------- Summary: Re: document Product: CheckIt Sub-Product: Professional Edition (Pro) Contact Information: freebsd-isp@freebsd.org Date Created: 01/04/2005 07:05 AM Last Updated: 01/11/2005 03:36 AM Status: Solved Discussion Thread --------------------------------------------------------------- Auto-Response - 01/04/2005 07:05 AM This is an automated response to your request for support. Below you will find Suggested Answers to the question you submitted. Please review these for potential solutions to your question. If you still need assistance after reviewing them, try searching our Online Knowledge Base for more solutions by going to http://support.smithmicro.com/winindex.htm If we do not hear from you within 4 business days, your incident will be automatically considered solved. You may reopen this incident at any time by following the instructions below. Title: What information does Technical Support need to be able to answer a question about CheckIt products? Link: http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/std_adp.php?p_faqid=938&p_created=1017271529 Title: How can the software be reinstalled if it was downloaded? Link: http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/std_adp.php?p_faqid=996&p_created=1021490939 Title: I am having trouble downloading the product that I bought from the web store. Link: http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/std_adp.php?p_faqid=242&p_created=952018096 Title: What is the latest version of CheckIt Professional Edition? Link: http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/std_adp.php?p_faqid=272&p_created=995409261 Title: How Can I Get Technical Support for Older Smith Micro products? Link: http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/std_adp.php?p_faqid=237&p_created=952706987 Please go here: http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/std_adp.php?p_faqid=938 to see what kind of information the incident should be updated with in order to get an answer in a timely and efficient manner. If above it states 'No matches were found' there was not enough information provided by you in the original email for a suggestion to be sent. To update this incident with additional information, use the link below to update it directly. You may update your incident at http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/acct_login.php?p_userid=freebsd-isp@freebsd.org&p_next_page=myq_upd.php&p_refno=050104-000071&p_created=1104851114 If the link above is not available, go to the Login Page: http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/acct_login.php, follow the instructions to log in and update your incident. You may also update the incident by replying to this message and placing your response between the prompts below: [==== Please enter your reply below this line ====] [==== Please enter your reply above this line ====] Customer - 01/04/2005 07:05 AM Please read the document. ==================== text File Attachment ==================== securitynotice.txt, 264 bytes, discarded: unable to save filehome | help
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