Date: Wed, 3 Apr 2002 21:06:20 +0200 (CEST) From: Christian Kratzer <ck@cksoft.de> To: dec2 <dec2@inetu.net> Cc: Blake Crosby <dev@samurai.com>, <freebsd-isp@freebsd.org> Subject: Re: Actual bandwidth used vs. statistics reports - customer explaination Message-ID: <Pine.LNX.4.33.0204032103300.2038-100000@hirvi.cksoft.de> In-Reply-To: <Pine.BSF.4.10.10204031233500.4892-100000@norad.inetu.net>
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Hi, On Wed, 3 Apr 2002, dec2 wrote: > > Blake, > > It could be. I'm guessing its a combination of excluded URL's (Webalizer > does by default). It also excludes Media files (duh!) and protocol > headers, which take at least 15% off the top - maybe more depending. > > We have updated webalizer config files to include audio and media files.. > > It could also be e-mail and FTP, but Webalizer is only accounting for 50% > of the bandwidth being measured at the IP-level, so the customer is asking > for more justification. :-) a good way to deal with something like this would be to provide your customer statistics based on what you are accounting with. Feeding your ip accounting statistics into a database on an hourly or even daily basis could give you enough data to setup to provide montly graphics via mrtg or similar interface as "proof" of traffic. Customers should be far more inclined the trust such finer grained statistics than they would trust a single value. Greetings Christian -- CK Software GmbH Christian Kratzer, Schwarzwaldstr. 31, 71131 Jettingen Email: ck@cksoft.de Phone: +49 7452 889-135 Open Software Solutions, Network Security Fax: +49 7452 889-136 FreeBSD spoken here! To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-isp" in the body of the message
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