Date: Fri, 21 Sep 2001 16:56:10 -0700 From: Darryl Okahata <darrylo@soco.agilent.com> To: Randy Bush <randy@psg.com> Cc: Denver Timothy <dlt@freeshell.org>, freebsd-mobile@FreeBSD.ORG Subject: Re: Sony R505 Message-ID: <200109212356.QAA07128@mina.soco.agilent.com> In-Reply-To: Your message of "Fri, 21 Sep 2001 15:59:45 PDT." <E15kZGr-0008xM-00@rip.psg.com>
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Randy Bush <randy@psg.com> wrote:
> i bought a dell. last week week while i was in taipei, some months after
> getting the dell, it developed a common laptop problem, lcd color changes
> etc. that could be 'fixed' by flexing of the cover/screen hings. this
> monday, labor day, i called dell's support hotline. today, a tech came to
> my house, yes you read that correctly, CAME TO MY HOUSE! and replaced the
> lcd.
As much as I like Dell, you've got to read the warranty (which may
differ from system to system, or even from special to special). Not all
of Dell's systems come standard with on-site service (I'm not sure if
it's even standard on any system, except, perhaps, as part of a special
offer). I think the usual warranty service is "mail-in service", not
on-site. The on-site service comes with some of the extended
warranties, which are usually an extra-cost option.
Still, Dell's service is pretty darn impressive. One of the hinges
on my Inspiron 7500 recently broke off (completely). The 7500 was still
under warranty, but I had to go through the mail-in process. I called
up Dell, and they gave me an account number and an Airborne Express
phone number to call. I called up Airborne Express and arranged for
them to pick up my laptop (I did not have to pay for shipping, either
way). They came the next day, and provided a shipping box (I had to
provide the shipping labels, as per Dell's instructions). Off it went,
and I got it back, fixed, two days later. It didn't cost me a cent,
although I did have to pull the hard disk, battery, RAM, etc..
--
Darryl Okahata
darrylo@soco.agilent.com
DISCLAIMER: this message is the author's personal opinion and does not
constitute the support, opinion, or policy of Agilent Technologies, or
of the little green men that have been following him all day.
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