Date: Wed, 13 Oct 1999 09:41:10 +0930 From: Greg Lehey <grog@lemis.com> To: Michael Lucas <mwlucas@blackhelicopters.org> Cc: current@FreeBSD.ORG Subject: How to report problems (was: Request for Flames) Message-ID: <19991013094110.T78191@freebie.lemis.com> In-Reply-To: <199910121508.LAA44474@blackhelicopters.org> References: <199910121508.LAA44474@blackhelicopters.org>
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On Tuesday, 12 October 1999 at 11:08:50 -0400, Michael Lucas wrote:
> Folks,
>
> I'm writing a series of web pages on how to ask for help on the
> FreeBSD mailing lists.
>
> From time to time, some innocent newbie wanders in here asking a
> question with far too little information. ("CVSup/pn0/sio.c doesn't
> work. Why not?")
That's a *good* one. Take a look at
http://www.lemis.com/questions.html for some alternatives.
> On occasion, you folks have taken the time to write detailed notes
> describing the exact information you need to solve these problems.
> (On other occasions, said newbie is seen around town: a little bit
> here, a little bit there... but that's another problem.)
>
> I'me searched the mail archives looking for these messages, and am
> having difficulty finding them. (It's difficult to search for "That
> message where Bill Paul told a newbie in excruciating detail what he
> needed to fix the problem, and what would happen to the next newbie
> who asked this question without providing this information.") Lots of
> questions, very few detailed answers.
>
> If any of you have copies of messages that you have previously sent,
> describing what information you need to solve a particular problem, I
> would appreciate it if you would forward these to me. I'll use this
> information to write another guide.
>
> For an example of what I'm trying to do, take a look at:
>
> http://www.blackhelicopters.org/~dispatch/report/nic.html
Looks good. You probably need to structure it differently (for
example, have a link to things like OS revision and kernel config,
which will be needed in most cases).
Greg
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