Date: Thu, 14 Oct 1999 10:08:05 -0700 (PDT) From: Doug <Doug@gorean.org> To: Jamie Norwood <mistwolf@mushhaven.net> Cc: "Daniel C. Sobral" <dcs@newsguy.com>, Brad Knowles <blk@skynet.be>, "Paul M. Lambert" <plambert@magiclemurs.com>, stable@FreeBSD.ORG Subject: Re: Roasting Newbies Message-ID: <Pine.BSF.4.10.9910141003070.8744-100000@dt050n71.san.rr.com> In-Reply-To: <19991012092301.A87691@mushhaven.net>
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On Tue, 12 Oct 1999, Jamie Norwood wrote:
> IIRC, Majordomo is capable of having 'post-ok' addresses, where you can
> do a sort of half-subscription where you can post from an address, but
> not get list mail there.
It is cabable of that, but managing this on the scale we're
talking about with the FreeBSD lists is just not an easy task. This idea
has been proposed often, and always rejected by the very people you claim
to want to help.
As much as I applaud any efforts to increase the level of user
education, I have to say that I think an automated response just will not
do. The proper way to handle this is with a two-pronged approach. First,
develop a good document that teaches people how to ASK questions (I think
Greg has done a very good job with his) and then when inappropriate
questions are sent to the list refer the user to it. Second, develop good
documentation on how to ANSWER questions, and do the same thing. One of
the keys to this approach is that your efforts must be conducted primarily
in PRIVATE e-mail, especially when you are dealing with a question
answerer. No one likes being backed into a corner in public, and any
efforts to help in this fashion will not be appreciated.
Good luck,
Doug
--
"Stop it, I'm gettin' misty."
- Mel Gibson as Porter, "Payback"
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